TripAdvisor Traveler Rating

Even though the thought of being at this well known hotel, I was expecting better service and cleaner room, my room was booked through a conference but had to add an additional stay at a governmental rate ...due to a return flight. However upon check in there were no longer any king rooms that I had booked since February available. Upon entering my room, it was stunning but quickly noticed in the shower, red hair stuck on the wall of the shower. Then upon my final day, I called the front desk to make sure I was not going to experience issues with my room with the added day but we later found out our key was shut off by getting locked out carried armfuls of stuff. And had to go to the front desk to get new keys. Then I called a wake up call the morning to leave for the airport and never heard/received any wake up calls. Called to check out and informed them of not hearing any wake up calls and the employee replies very rudely with did you check the volume? Maybe brushing up on hospitality when dealing with customers. Overall, not the greatest experience I was expecting. I had also asked for my last nights receipt and was told it was emailed but almost 15 hours later, still no email of my receipt.

Cafes offer poor value for money and poor service, with decent, comfortable facilities in short supply. Sadelle's food is grossly overrated. Took some time to get seated despite a half-empty restaurant. Ba...throom in our suite had an odor. No complementary beverage amenities (i.e. coffee, tea, kettle) in the room. In summary, not the experience we expected from a world famous institution. We couldn't wait to leave.

The queen beds are getting old and very soft, not supporting well on the edge of the bed. There was a very long line to exit the parking meter, and I saw people stuck at the meter, swapping cards, and ver...y frustrated to exit. We experienced the same frustration using the room key, rewards cards, and MGM Mastercard until we talked to someone on the speaker, who then lifted up the gate for us to exit the parking lot.

During our check-in process even though the system were down. The staff took good care of us! It was a pleasant stay! We cant wait to go back again. Kudos to your team! Place is also clean. I wish there's ...more comp like free play and credit next time. Thank you!

Our experience at the Bellagio is always welcoming, fun, and consistent. We love the pools, restaurants and atmosphere. Employees are professional, attentive and genuinely want to make sure we are having a... good time and feel well taken care of!