TripAdvisor Traveler Rating

We had booked to stay but had to cancel three days before due to a family emergency and much meant we were no longer travelling to the US. This literally occurred after we checked in at Heathrow. I messaged Cesars Palace twice but to this point still no reply. Absolutely appalling service from a hotel I’ve stayed at various times in the past. Based on this I wouldn’t be back and would recommend people avoid booking If you want a hotel that actual cares about its customers and customer service. It’s a shame as this did used to be the case but to ignore messages is poor at very best.

If you want to get nickel and dimed this is the place to go to! Check in starts at 3 pm I arrived at 2:30 and went to check in front desk informed me that my room was ready but if I accepted my key before 3 pm I would be up charged …. I upgraded the room to double beds and said included coffee ( apparently a standard room doesn’t have the nespresso machine) but either way they charge for the pods … water bottle is 12 bucks and if u even touch the mini fridge ( try to put ur overpriced leftovers in it they will charge you… at end of day I would just avoid , the room was nice but out of the way, maybe all of Vegas is like this but wasn’t my experience at Bellagio in the past. Oh and woke up to hearing the neighbors entire conversation blow dry routine etc at 6 am was oddly loud and clear in our room …

Ceasars Palace, Las Vegas is the quintessential hotel that marries the rat pack era with modern Vegas. The hotel is centrally located on the strip and has a bit of everything for everyone. The forum shops, restaurants, and theater are all on property. The rooms range from typical hotel rooms to exquiste suites, villas and penthouse. We were checked in by Zandra who was fantastic to work with. She went above and beyond to find us the right room and offered us several upgrade options. Our suite was perfect for our needs and was exactly what we wanted.

The associate Kiana was great! She was so sweet and kind, would like to see her again when we come back! The rooms are a little dated but nothing extreme, it was clean. Should change the silicone around the bathtubs asap. For 5 stars hotel that can’t happen.

I think you can do better on the Strip when paying for and expecting a premium experience. The rooms are dated with worn furniture and broken items in the tub and shower. Nothing that would make you want to change rooms. But for what they are charging for rooms you can definitely do better. The service at the bars and restaurants was ok. Again nothing terrible but nothing that stood out. Only exception was check in at Diamond desk. That was very good and some of the valets were exceptional. Some not so great.