TripAdvisor Traveler Rating

I love love this hotel. we got a queen room overlooking the fountains on the 56th floor. We went to Super Frico for dinner and the lobster ravioli is a must try. Gambling was fun but no big wins. Service was great. Check in with Luis was great and check out with Marcy was also great. Daisy was our maid and she was wonderful

A year ago, I had an experience that’s still frustrating to remember. When you stay at a hotel, you expect the staff to treat you kindly, or at the very least, not be rude. You’re spending money expecting to have a nice time, right? Well, that wasn’t the case for me. My husband and I were at a casino, and when the girl serving drinks asked for my ID, I realized I’d left it in our hotel room. I asked my husband to go get it. She said she couldn’t serve me water until she saw my ID. I told her it was fine, and I’d wait for my husband to bring it. A few minutes later, the same girl returned and told me I also couldn’t play. I thought, “Okay, you could’ve said that earlier when I ordered the drink as I was playing at the same time, but I was like ok no problem” This all happened within 10 minutes. Then, she went to her manager and falsely claimed I was playing without my ID. The manager approached me, and even though I explained that I was just waiting for my Id and she also saw that i was not playing, she still insisted I leave. I mentioned I had a problem with my feet and just needed to sit, and wait 5 more mins but they didn’t care. When my husband returned with the ID, he showed it to the manager, and when I tald him what happened he was super upset that they wouldn’t even let me wait comfortably and he asked them why they do that as I’m also hotel guest and I have a room in hotel. Instead of apologizing, the manager started yelling at my husband, accusing him of yelling at her, which he literally wasn’t (total Karen behavior). As if that wasn’t bad enough, after the manager left, the same girl came back with a mean smile and asked to see my ID again, even though the manager had already checked it and she saw that! I told her to ask the manager if she needed to confirm as I got really angry, and I’m not gonna share anything. She left, and came back with manager! Manager saw me and said that it’s okay that she checked my id already. That experience left the worst impression about hotel.

A modern hotel that is in your face, loud and noisy. Check-in was fine and I mentioned that our travel agents had advised them it was our 30th wedding anniversary and that they would either upgrade or provide some kind of treat - fell on deaf ears! First few nights we slept badly as we overlooked a pool that had a DJ in the evenings that was super loud and incredibly noisy. Buffet had queues every morning for brunch and no, we weren’t going to pay an extra 23 dollars each to go in the fast track, especially as that also had a queue. You also had a strict hour and a half to eat and get out of there, presumably so you could go into the casino to waste more money. We had booked a suite which was fine and housekeeping was great. No cups in the room though and we’d taken a travel kettle - they wanted us to pay 12 dollars to bring cups into the room! We complained and after an hour, we eventually had two tiny cups sent up for free!!! Decided I’d borrow a couple of mugs next day from breakfast instead to use. Would we return. Unlikely.

We recently stayed at the Cosmopolitan Hotel Las Vegas, and while it’s a nice hotel, the experience fell short of our expectations. Upon arrival, I had requested balloons to be delivered to our room for my son’s birthday, but they were instead left at the reception. When we checked in, we were advised to upgrade to a better room, which we did, and were told that someone would immediately come to set up the sofa bed and deliver the balloons to the room. The room itself had a nice view and was well-appointed, but it was late, and our kids wanted to sleep. After waiting over two hours and making four calls to reception, someone finally came to set up the bed. By the time the balloons were delivered, it was hours later, and the birthday surprise was completely ruined. Another issue was the limited vegan food options within the hotel, which was really disappointing for a property of this level. It was difficult to find suitable meals for our dietary needs. The pool area was fine, but nothing particularly special. Overall, the stay didn’t meet the standards we expected from such a renowned hotel. If given the choice between staying at Aria or Cosmopolitan, I would definitely choose Aria again.

Staying here for my wedding.this would be the first time I am staying here. Worst experience I have ever had at a hotel. Checked in at 3, was told my room wasn’t ready, they couldn’t give me an estimate of when my room would be Ready ( all of my guest were able to check in and get a room). Both managers I spoke to were very rude and one hung up on me. Horrible customer service, cannot understand how that’s ok.