TripAdvisor Traveler Rating

Our room had a very strong odor odor cigarette smoke. My wife is allergic to smoke! We requested a room change but was not granted one. Because of being unable to stand the smell of the smoke, we departed our room (after only staying in it for 5 minutes) and booked the Cosmopolitan Hotel. We requested a refund but one was not granted for night one! This cost us over $500.00!

I booked a suite through Priceline, which sent the correct booking information, but when I arrived at the Golden Nugget, I was told they didn’t have my room. Instead, I was downgraded to a basic room with no refund or apology—just a condescending "room type is not guaranteed." If that’s the case, why charge me for a suite in the first place? Adding insult to injury, the check-in process was a nightmare. The line was ridiculously long, taking over 30 minutes, and there was only one check-in advisor at the desk. Meanwhile, the managers on duty—a woman and a young guy—kept coming out, doing absolutely nothing, and then going back into the office. When someone from the line asked the woman manager to help, she responded with, "I'm the manager, I don't check in." Seriously? I used to love coming here. Back in the day, if there was a line, I’d see managers step out from the back to help. Not anymore, apparently. I checked in on Saturday, November 23rd, around 3 PM—if you actually care to hold your managers accountable, that’s when it happened. This experience was a major letdown. The Golden Nugget isn’t what it used to be, and I won’t be back. Save your money and your sanity—book elsewhere.

2nd time we've stayed here and both times have been great. I would recommend the Rush Tower, the room we had there was very modern and definitely felt like you were staying somewhere newer and swankier. I know everyone is different, but for me Fremont area is where to stay while in Vegas, then take an Uber / Rental to the strip if you want to see things there. People don't realize when you stay at one of the strip properties, you're looking at about a half hour (at least) walk to the next property from your room. I can hit all the casinos on Fremont in the time that it takes to do two or three on the strip. Also a fantastic pool here at the Nugget if you like to partake.

Don’t stay here tried to play keno at the bar and several prostitution workers approached me. One even tried following me to my room even after i said no she told me we could go to the alley The staff doesn’t seem to care. Not a safe place after 11pm. Bathroom is not well kept rust in bathtub and takes 15 min to heat up. Only perk Netflix in room. Not safe there.

I did get a room in the oldest tower; checked in today and as usual the staff is very accommodating and polite. I noticed the room seems slightly dusty (curtains, etc.) I was surprised when I saw the bathroom and the toilet is so small it looks like a kindergarten toilet I don't see how a grown man could sit there. they got rid of every older machine in they have the ones I don't like in the gambling machines.