TripAdvisor Traveler Rating

Stayed in room 986 Carson Towers the place is filthy. Cup rings on almost every surface, crumbs all around the dressing table area, thick dust on the lamps and window cill I wrote my name in it behind the TV. Thats after additional cleaning. Complained to front desk and to House Keeping they just said that they would look into it.

Awful, run down, rooms have broken furniture stains and scuffs. My bathroom had poor drainage so bath filled with water whenever I had a shower. No coffee/tea making facilities. The staff were the only thing that made the place decent. Even places like the inhouse Starbucks and Cick-Fil-A charge more than their main street/mall branches. We were charged a resort fee when there was NO resort to use.

The service is good, but the room quality is lacking. Tub looks dirty, the reading light does not work. When you want more lighting in the room, it is very limited. Room seems dark and dated. Apparently the room service seems to be overwhelmed, and didn’t even make our bed. They gave us more towels, but that is it. Wall paper is peeling in areas too.

Pros: Stayed in one of the tranquility rooms in the Rush tower and it was awesome. You didn't hear any of the noise from outside; room was very clean and up to date. Housekeeping staff was great as was the staff at the bell desk and hotel host. As others had said; location was great Cons: Due to a family member's medical issue with standing, I paid the extra $50 for VIP check-in. Upon arrival we went to the VIP room and were treated beyond terrible. They basically called me a liar when I told them that I reserved the tranquility suite and informed me there were none available anyway as the last one was given to a VIP. I was told based on what I paid, there was no way I reserved that type of room and that I must have talked to someone offsite who was not familiar with the hotel at all. After getting nowhere with the conversation, we gave up and took another type of room. Once outside, I found the two emails on my phone that confirmed by reservation and went back to her desk. She looked at it; made a call and then magically had a tranquility room available that was being cleaned. No apologies - nothing. A very bad start to our trip. I was sent a survey and went over my concerns and have called twice to talk to someone about this .. but no response at all.

Our family has been staying here for decades. Celebrated my step mom's 60th and had a blast. Stayed in main tower, rooms were ok but in need of an update. Casino was good and location was ideal. Only complaint was the massive wait at the front desk; never seen anything quite like it. Paid $50 for "early check in", which was another thing I hadn't seen before. Waitress in the bar next to the sportsbook was super friendly and attentive to o our several hours of raging lol. The Fremont street experience is amazing. Overall, would recommend and will return. Cheers from Iowa.