TripAdvisor Traveler Rating

This hotel has mixed reviews and I really don’t know why, it’s stunning and location is great! Stayed here for a week celebrating my 30th birthday with friends. We had 2 rooms, unfortunately weren’t on th...e same floors and when I asked at check in they said hotel was fully booked so nothing they could do It’s so clean! Cleaners were literally walking around looking for things to clean, the fragrance is so refreshing in all areas of the hotel. The pool area is stunning, don’t pass on the Infinity pool Athena. You need to pay if you want a sunbed or cabana there but it’s free to swim in the infinity pool which we did. We also didn’t know you could take your own drinks round the pool! As long as they’re not in a see through glass/bottle you can take your own drinks which saved us a fortune. Highly recommend buying souvenir cups from Walgreens across the road and buy your own drinks. We found the staff search your bags on some days and others don’t, bit hit and miss. Food court was abit disappointing, most places were closed and not sure why. Guess it just isn’t busy enough Suns out buns out 10/10. Their sausage & egg McMuffins & orange juice are to die for Mulberry pizza have a deal for a slice and a pint of beer think it’s $13 again 10/10 Zouk nightclub in the hotel is so good! Get on guest list with a promoter for James Hype and girls get free drinks. You get your own fridge in the room, but no kettle/coffee maker. Buy your own collapsible one from Amazon and bring instant coffee sachets will save you a fortune in Starbucks. Walgreens right across the street, few liquor stores and souvenir stores really cheap. Ross is a US Tk maxx so many cheap designer bags and clothes in there! We hired a car using Enterprise which is a short walk to Sahara hotel. Really cheap, just make sure you request parking from reception before you pick the car up or it will charge you $40 every time you drive in or out. Only 2 issues they need to really work on is; 1) Check in was very, very long. No need, it’s a 5 Star hotel with 5 star prices they need more staff on reception. The staff we did speak to were lovely and appreciated our patience but Hilton need to pay attention to the reviews and look after their team! 2) All other big hotels on the strip offer complimentary drinks when you gamble in the casino. None of our group had any drinks whatsoever and we gambled roulette, blackjack and slots. Poor service and just very disappointing

Very nice and efficient front desk. Extremely nice and efficient housekeeping. Rooms are a bit small but clean and comfortable. Fast elevators. Many choices for food. Well stocked mini fridge. Convenient i...ce maker and elevators. Quiet place with excellent views. A microwave would have been nice.

Firstly, my observation of this hotel is that in my view, it's not a Hilton hotel. The standards Hilton set are often exceeded, and sometimes ignored. The Hilton app isn't used, it's redundant. The Ge...nting apps is where it's at for online check-in / check out and not. The hotel is beautiful, the pool area is amazing, each room has more USB sockets than I've ever seen in a hotel room before and perhaps a way higher spec than your average Hilton. Then comes the "front desk" mention so often in many of the other reviews of this hotel. Without this shambolic set up, this would be a far higher rated hotel. I'd go as far to say that id give this hotel 5 stars for everything bar the front desk. Which would receive a 1. Let's dig into the front desk. Remembering the Hilton app is redundant. I tried to use the genting app which wanted me to upload my ID documents to a third party provider. I trust Hilton, I also could trust Genting, but to trust a 3rd party of a company a know so little about, it has to be the front desk for me. I'm Hilton Gold, and as a Hilton gold you will receive two benefits only. $15 per person Food and Beverage charge (this can be used at Dawgs and Juniors), and a priority queue for the front desk. The latter is more valuable IMHO. We had a few issues with our room (minor stuff) and the keys stopped working, and we wanted to request a late check out. I'd say that Hilton status saved me 6 hours of waiting. It's crazy, and what's more I don't think the hotel believes it has an issue. The processes and IT solutions used by the team felt highly manual. Conversations we had were lost and we had to have the same conversation multiple times, each issue took a crazy amount of time to resolve. Each front desk staff member was super helpful, they are just understaffed and have poor IT. Why they don't use all of the functionalities the Hilton app can deliver is something that doesn't make sense to me. The hotel also lacks a breakfast buffet. 3500 hotel rooms, and no breakfast buffet felt off to me. We dined at Juniors (pricey, but great), and then made the short walk across the road to Peppermill for a fairly acceptable meal (similar money to Juniors, albeit you get 2x portion size!). Worth noting that Peppermill has a gluten free menu, and awareness of Gluten Free varied massively across the property, with Dawgs being the low point ("what's gluten free?" was their response) and Juniors being a high point. No gluten free beer was available on site (that we could find). One useful tip is that rollaway beds are charagable at $50 per night as per the Hilton website for hotel. In reality, no room is deemed large enough for a rollaway bed in the hotel. We had a king room that interconnected to a twin room, and neither could "safely accommodate" a rollaway bed). In summary, an amazing hotel, great staff, drinks are expensive (this is vegas though), and front desk issues mentioned by many are sadly very real.

We stayed at Resorts World Hilton for the past week, and honestly, it exceeded all expectations. The hotel itself is absolutely spotless — everywhere you go, it feels fresh and pristine. Our room was fant...astic: modern, spacious, and super comfortable, with everything we needed for a perfect stay. The real highlight for us was the pool area — easily the nicest we’ve seen in all of Vegas! So much space, beautiful surroundings, and a really relaxing vibe (which can be hard to find on the Strip!). On top of all that, the staff were amazing — genuinely friendly, helpful, and always happy to go the extra mile. Honestly, we couldn’t fault a single thing. Would 100% stay here again and would recommend it to anyone looking for a luxury Vegas experience without any stress! ??????????

Wasn't sure how to put in casino experience only as I did not stay here for lodging. However, the gaming was up-to-date with new machines to explore; great staff; and good winnings. Food from the food co...urt surrounding the gaming floor was excellent and inexpensive. I had a really great day here.