TripAdvisor Traveler Rating

I don’t understand the mixed reviews of this resort. We stayed here in March after staying at the Four Seasons LV six months earlier. My husband and 17 year old daughter agreed, this is where we will ...come back next time. The room was clean and modern. The only thing I don’t like is there is no bathtub. The pool area was large and really nice. There are quick dining options which we appreciated- the Four seasons is in a food desert. Check-in on a Friday was very quick. We walked to the Sphere for a show, and to Cesar’s Palace - it’s walkable if you are reasonably fit, but if mobility is an issue you will need an Uber. We don’t gamble, but enjoyed walking through the lively casino area. The attached mall is pretty empty, but I don’t see why anyone cares. This place is great for the price!

The hotel room was somewhat basic but it was very clean. The common areas were also well maintained. The location is also very convenient - we were able to walk to the Sphere and other popular places. ... We also tried several restaurants in the hotel and they were all wonderful. Overall a very stay.

So, the hotel had this SCAM on the rooms: there´s a "system" that works like this: if you pick anything on the bar for more than.... listen: 30 seconds, it will AUTOMATICALLY be charged to your room. WTF! ... They wont advise you about this on the check in, there´s a REALLY small and bad desing thing that "warns you". And thats not the worst part, it actually doesnt work properly, because i picked up 1 item for 6-10 seconds (Maybe?, WTF!) and i got THE WHOLE BAR on my Room: USD250! When we told this in the front desk, they said: its ok, sometimes wont work properly, dont worry. Guess what? We got the WHOLE account on our credit Cards. What a SCAM!

This was, without a doubt, the absolute worst hotel stay I have ever had. Resorts World Las Vegas is a complete disaster, and after this experience, I will never be coming back. Honestly, I’ll think twice ...before booking any Hilton property ever again. The wait times? Absolutely insane. Hours just to check in, get help at the concierge, or even speak to someone at the front desk. Minimal staff working, and the ones who are there are completely overwhelmed. Their entire system was supposed to be down for a couple days midweek but carried over to into the weekend, so everything has to be done manually, including writing down your credit card number. In what world is this acceptable for a major hotel? We arrived to RWLV at 2:45pm on a Friday and the front desk had only a couple of people working with the line growing minute by minute. No help, no communication, no crowd control - only a sea of angry guests. We saw no sign of management stepping in to do anything. No one helping staff deal with the chaos. It’s like they just don’t care. They did hand out 3 small water bottles at a time, so good on them, I guess? Guests were being told they’d receive a text when their room was ready. Guests had no idea as to when the text would come, luckily my GF's sister was staying at Harrah's and I was able to take her over there to get ready for Garth that same night. I got the text that my room was ready after 6:30pm and had to wait in another long line yet again to actually get my room key. Staff would run to the back to get your key but I'm sure were using that time to scream into a pillow because of the insanity going on. Also, guess what? Key cards randomly stop working after a day, forcing people to wait hours in line just to get a new one. You have guests stuck at the elevators, waiting for someone else to let them onto their own floors. We were given $100 food and drink vouchers for select restaurants in the hotel and all $100 had to be used at once. The front desk only comp'd this because we asked how they were going to remedy the chaos. Completely unacceptable. And where was management in all of this? Hiding. I saw them pop out from the back maybe once or twice, but they sure as hell weren’t stepping in to help. They left very few employees to deal with a room full of hundreds of angry guests. It’s almost like they were hoping the situation would just magically resolve itself. This place was a complete joke. Resorts World and Hilton clearly do not value their guests, and they sure as hell don’t care about their staff either. Do yourself a favor and stay anywhere else. Bummer too because the room and hotel was actually nice.

As someone who works in the Hospitality/Hotel Business, I can honestly and unfortunately say that this stay was probably my worst experience at a Vegas Hotel. From the cards not working at the elevators, t...o not working when exiting & entering the parking garage. To housekeeping consistently doing little barely able to hear knocks & not announcing themselves before coming in. Please train staff to knock, announce themselves by department, then come in if no response is received. I was here for 2 nights and each night was one thing after another and it was just a disappointment.