The Cromwell reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.7
  • Location 4.8
  • Rooms 4.3
  • Service 4.5
  • Value 4.2

6629 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Meh

Josh H on May 23, 2025

Room wasn't cleaned even after going to the front desk at 8pm letting them know it was missed. I don't think I would stay here again. The rooms are incredibly loud from the street noise. The AC wasn't real...ly working either as our room was super hot

TripAdvisor users rated this property 1 out of 5

Not staying at the Cromwell anymore

olin W (Seattle, Washington) on May 20, 2025

The suite we stayed in had a weird buzzing on and off all night. The pool is a nightclub with a dress code. The shower was broken and maintenance came and did not fix it. The maid was mad that we ordered r...oom cleaning to just make our bed and give us two towels.

TripAdvisor users rated this property 3 out of 5

It is imperative to pay attention to guest experience

anderson_kathi (Bensenville, Illinois) on May 17, 2025

I wouldn't stay in accessible room again There is nothing to prevent water run¨ing all over the floor creating fall risk I did not receive assistance with a safety concern Sink would not drain There was no... valet I had to valet at the Flamingo I've had robotic knee replacement Tremendous imposition

TripAdvisor users rated this property 2 out of 5

Cromwell is not what it used to be.

810kimn (Vista) on May 13, 2025

The bartenders are fantastic. That it , cromwell does not have valet (older person, was not told they only work Thursday thru Sunday. Tried to charge me for late check out, (diamond plus). The first ro...om was so dirty, floors, tables half the lights didn't work, wanted to pay for up grade but none avaliable . Begged for better room. Like I said cromwell used to be so awesome, but they JUST DONT CARE ANYMORE!! it won't be there after the summer (Vanderpump is coming in. So what ever you do DONT WASTE YOUR MONEY NOW). so very sad.

TripAdvisor users rated this property 1 out of 5

Unreliable and poor service

andrea p on May 12, 2025

I didn’t have housekeeping for a week. They gave me 75$ credit as compensation to be spent in any hotel of Caesar resort and when I received the invoice the credit was missing. Result: I had no cleaning s...ervice, did not receive my $75 credit and have to pay for expenses that were supposed to be paid with the credit.

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