TripAdvisor Traveler Rating

Hotel room was clean. Nice view of Flamingo St., Great AC. Wi-Fi worked. Bed comfortable. Quiet (8th floor) Won a small handpay at the bar. The bartenders are friendly, attentive. The bad part…no frig in room. BUT there was a mini frig filled with drinks(expensive, of course) and a threatening note that said 50.00 charge per day for personal use. Also snacks on top of desk. 10.00 for a pack of m&m’s. Strangely enough, there was a Keurig coffee maker but no coffee. When I requested coffee, I was told to go buy it at Starbucks. Expensive again. HERES the worst part, NO HOT water in shower!! And there was a SURPRISE 50.00 early check out penalty when we left a day early, I would probably stay somewhere else next time.

Have to say that Angelina at Interlude Bar in Cromwell is one of the loveliest barmaids I have ever encountered...so helpful and interactive.. there was a wee old man playing games and she kept checking he was ok. Such a lovely girl. Thanks for making our experience so good. X

Avoid this hotel at all costs, never been so disappointed in my whole life of a hotel experience. Absolute shambles from the moment we stepped inside. The filthyness of this hotel is beyond words. Feet were filthy from coming out shower & walking to bed. Beds were an absolute disgusting matter, mattress was so filthy that I wanted moved room, don’t be looking for any privacy because the minute the room lights are dimmed everyone is getting full view of you in the shower with that mirror. Save your money & book anywhere but here

I have just returned from a 4 night stay at the Cromwell in Las Vegas and need to register a complaint with Caesars. I've been traveling to Vegas since 1984 and I think it was the most unpleasant hotel visit ever. First, we arrived 1.5 hours early and was told it would be a $30 fee to obtain the key before 4pm. We opted to store our bags with Hector and come back 1.5 hours later. Second, the king mattress on the 1st bed was so worn out and sunken that we spent 2 nights trying to rest and ended up with awful back pains. We went to the front desk and Justin got us moved to another room for the next 2 nights. Admittedly those beds were more comfortable. But, after walking through the room a few times I realized my feet were dirty and the more we looked around later that night we realized this room was FILTHY. I've attached a few pics I took of the dirt and the dirty washcloth that I used to mop around the bed area. We then laid towels on the floor to walk on. Upon check out I asked Justin if a manager was available and was told she was downstairs but I didn't have time to wait. I confirmed he had my cell # and asked that he have a manager contact me. AS of today no one has reached out to me and I cannot get a Manager to accept my phone call.

Stayed here for a work conference. Hotel was ok. I liked that there was no carpet. The bathroom had a lot of wear and tear to it. The bed was VERY comforty. The room set up help with some of the road noise, with the bathroom being at the end. What was the real problem was after I checked out, 2 days later I received a charge to my credit card with no notice/email. When I called in, they informed me that things were taking out of the mini bar including an eletric straw. I had to tell them that I took nothing out of the mini bar or anything. I went to Walmart for water and snack so I didn't have to mess with this. But to just charge my account 2 days after checking out, very shady and underhanded becuase if people do not check their credit card accounts, would they know they were charged?