TripAdvisor Traveler Rating

Lots of Pros and Cons....so make a decision based on what is important to you in your travels. Pros: Easy transportation drop off right outside the lobby doors. Excellent bell desk, greeted us at the taxi and took care of the bags. Even gave us a sack of bottled water to save us from having to buy the expensive bottles in the room. 5th floor had an incredible view of the Bellagio fountain, Ole' Red and the traffic at the intersection. Comfortable beds with good pillows. Unique decoration with black out curtains. Outstanding front desk who wants to grant requests (yes, the $20 got us a much better view and quiet room) Cons: Dirty room, even after a note left numerous days for housekeeping. Missing a huge piece of the ceiling over the drapes, big enough were we could easily see the structure and installation of the hotel....and the particles blew all over the room daily so it was always really dusty. Our socks were covered every day, and we had to keep our clothes in the dresser to keep them clean. Nasty boogers on the wall next to the toilet, and a filthy bathroom door with greasy hand prints all over it. LOUD...not from Drai's but from the constant honking, police intercom and Ole'Red. Not great drink service even through it is a small casino. One barback spent hours complaining to at least 7 employees we saw for long periods of time about his job and what all he was being asked to do. No one took him in private (even the executive we saw him complaining to) or told him to cool it in front of guests. It got so old at the bar we went next door to play at Flamingo. The bar won't comp martinis. Went to play at other casinos and got great martinis at the bars. That was the game changer so we won't stay here again. No place to eat.

Neff, Leo and Robert were all so kind to make me my favorite drink that was not on the menu. It was delicious and such great service. They make an arr of mixing the drinks to perfection!! This was at the Boundbar

DO NOT STAY HERE! ROOMS ARE DARK AND NEED CLEANED AND FIXED BADLY. MAJORITY OF STAFF IS RUDE, EXCEPT FOR A HAND FULL OF BLACKJACK DEALERS. FIRST TIME STAYING HERE, AND YES IS GREAT LOCATION BUT FIRST ROOM THEY GAVE US, SAFE WAS BROKE, SINK WOULD NOT DRAIN, ROOM WAS FIFTHY. IT WAS LOCATED ON 8TH FLOOR AND AT CHECK IN RECEPTIONIST CHECKING US IN HAD INDICATED ON FRIDAY AND SATURDAY IT COULD BE LOUD DUE TO NIGHT CLUB BUT HAD NO OTHER ROOMS. NEXT MORNING WE ASK TO BE SWITCHED, AND THEY DID MOVE US BUT CHARGED US ANOTHER 28.00 A NIGHT DUE THE OTHER ROOM HAD 2 BEDS. WAS MOVED TO 5TH FLOOR AND NEVER HEARD ANY LOUD MUSIC FROM CLUB ON FRIDAY OR SATURDAY. ROOM WAS STILL IN SAME SHAPE AS OTHER. UPON CHECKOUT, SHE WENT OVER CHARGES AND NEVER MENTIONED ANYTHING FROM MINIBAR, WHICH WE DIDN'T USE. ONCE WE GOT TO AIRPORT I LOOKED AT BILL THEY SENT AND THERE WAS A $21.69 CHARGE FOR WATERS. I IMMEDIATELY CALLED AND EXPLAINED WE DIDN'T USE THEM AND PERSON I SPOKE WITH SAID SHE WOULD SEND IN A REFUND. COUPLE DAYS AFTER GETTING HOME, I NOTICED THEY CHARGED ANOTHER $21.69, NEVER RECEIVED NO CREDIT! IMMEDIATELY CALLED AND GOT NOWHERE. BASICALLY SAID THEY DID AN INVESTIGATION AND WE TOOK THEM. I AM DISPUTING WITH MY CREDIT CARD, HOWEVER SHOULDN'T HAVE TO BE DEALING WITH THIS. IF YOU LOOK ON REVIEWS LOOKS LIKE THIS IS A COMMON PRACTICE THEY ARE DOING TO PEOPLE. STAY AWAY DO NOT STAY HERE, YOU CAN DO MUCH BETTER. VERY DISAPPOINTING!!!!!!!

My wife and I have been coming to Las Vegas for over 35 years.(third trip this year)We always make a point to stop at the Interlude Bar. There is a Bartender by the name of Angelina we absolutely adore. She is the epitome of professionalism. Polite. Friendly. And she is a fantastic Bartender. She is the Face of The Cromwell for us. As long as she is there we will be there. We know longterm employees all over the city. They are all great! Angelina is head and shoulders above the rest. She is a great asset. Just got home last night and are all ready planning our next trip. Highly recommend stopping by.

Stayed here for one night on business. Price was great for the excellent location. The main reason for the two star review is my room was disgusting. It looks like it hasn’t had any maintenance in ten years. Probably hasn’t. I called front desk about switching rooms. They were supposed to call me back when one was ready but never did. By that time it was after midnight so I just went to bed. Elevator too was also kinda run down. Overall the place had bad feel but it really it was all about the condition of the room. Terrible. Staff was friendly though. Cheap but stay elsewhere