TripAdvisor Traveler Rating

I am a single professional mom who brought her teenage son with her. Service is very inconsistent. I had a star class director suite. The first day there I had paid for a cabana. for over an hour a server ...never checked on us or came to speak with us. So I went to the bar to order my own drinks to which the bartender Was wondering why my server wasn’t taken care of me. from that point on a lady finally came checking on us every 20 minutes. with star class we were able to get reservations at restaurants each night when we arrived our butler had booked everything for us. At the restaurant service was extremely inconsistent. For the first four nights there was a massive wedding party of over 80 to 90 people. They were always served first. My son and I were frequently forgotten about. From our food and drink orders being forgotten to never getting our dessert. We couldn’t even call our server to ask where it is. We eventually just walked out. Now to the worst part of our trip. The power went out in the middle of the night. I woke up in a hot sweat. There was no communication on what was happening or what the plans were. We were hearing from other guests that they were moved to buildings with power . Some guedts were getting flashlights. We received no communication and when I reached out to my butler, no response. The main building eventually got power and my son and I would have to sit in the star class lounge just to charge our phone only to go back to our dark powerless room for 2 1/2 days. If you ask staff what was going on, you would get little to no communication or you would get a standard. We are working on it. This trip was so disheartening. I have such a bad taste in my mouth for Planet Hollywood. I could go on and on about comments from the staff they claim to be service for guest culture. My son and I have travelled a lot, and this place was the absolute worst when it came to service to their guest.

Fun activities at the pool by the pumped fitness crew (Jorge, Erick and Gaelle)! Set up some exercise equipment and had patrons from the pool participate to win some prizes! Had very good energy the whole ...time and were able to get the crowd engaged as well!

I came to planet Hollywood with my family in May 2025. Firstly, the food is absolutely incredible. Everything we ate was very flavourful. Secondly, the staff is absolutely incredible, they do everything th...at they can to make your trip memorable. I have never had such attention to detail and service at any resort before. Special thanks for Gilbert and Sanchez from Nexus, William (from Gusto) Gabriela from reservations and Deivei from PH experiences.

Hello!!! The most kindest, attentive, on point hotel and staff ever!!! The entertainment staff is unbelievable and quiet helpful! The hotel is gorgeous and it's really a wonderful time. Ask for christian ...for activities, and Maria at the spa. They are the best

Jorge's Bootcamp fitness class was exactly what I needed this trip. He was fun, energetic and encouraging which created the perfect environment to get my sweat on. I highly recommend any of the fitness cla...sses with Jorge during your stay. 10a across the board!