TripAdvisor Traveler Rating

Amazing place to stay. The pool staff are the absolute best! Julio V and Rooster are top notch! Great service and incredible personalities. They made our stay so much fun. The hotel rooms are ok. Outda...ted and the bed was not comfy but everything else made up for that. Every meal we had was great. No complaints on food or drinks! We will absolutely go again!

Emerald Bay is the perfect resort for over-stressed travellers who are looking for a beautiful place to chill. The grounds are gorgeous. The pools are lovely. The views are incredible. My friends and I... ended up there quite by accident when RCI mismanaged our original booking for another resort in Mazatlan. There were several errors associated with the original booking (suite size among other things), but thanks to Santiago Alvarodo at the front desk, all of our issues were addressed in a gracious and timely fashion. In fact, all the staff members were quite wonderful -- a special shout out here to Ana Romero and Jacob (also at the front desk); they all took good care of us. Like I say... this started out as an RCI error but it turned out to be a most fortuitous one. If and when we come back to Mazatlan, Emerald Bay will be our first choice!!!

We have a Time Share at Pueblo Bonito Sunset Beach in Cabo San Lucas. This year we traded it for a week at PB Emerald Bay so that we could attend our friends’ wedding anniversary party in downtown Mazatlan.... Overall, we enjoyed our stay here. However, there were a few things that tainted our stay, somewhat: —Our room did not have a safe in it. We called the front desk to ask them where the safe was. They insisted that we must have a safe, but when they arrived they were not able to find one either, so they brought one into our room, and placed it in the closet. It was not anchored at all. —The main living area had a TV stand, but no TV. We had to get the front desk to bring a TV in to this room. —the heat in the main room did not work. Only the air conditioning worked. I was only able to get the heat to rise by shutting off the system, and letting the outdoor temperature slowly raise the room temp. —Cupboards are misaligned. Lights did not work properly. The bathroom mirror light was broken. Sure this is Mexico, but that is not what we have come to expect from Pueblo Bonito properties. —There is no US cash offered anywhere on the property. They will offer ONLY Pesos in exchange for US Dollars. —Dining and Drinking options are limited. There is one indoor a la carte restaurant, The Bistro, which is good. Service here is spotty, however. There is one buffet restaurant ( food was cold). There is one indoor bar. Otherwise poolside options for drinking and dining are pretty much it, other than the small deli which has a couple of tables and a limited menu.

Great Vacation - stayed by adult pool all the time- Jose the Bartender is the GREATEST- and Angel the waiter with him is fantastic- Alejandro Kelley’s Bar is Great also - so much fun!we have been coming to... emerald bay - Pueblo bonito for 11 years and we will certainly come back!

Beautiful resort, clean but dated and Needs some maintenance. amazing staff that go above and beyond to make your experience special. Make sure to find Angel and Jose at the adults only pool, can’t express... how wonderful they are. The staff in the buffet are also amazing. Food is great. Wifi is great. Beach is not swimmable. No entertainment during the day or evening. No easy way to get drinks after dinner. We enjoy a quiet resort but this was too quiet and all but 1 lobby bar closes before dinner time (very busy, not great service). Good experience but wouldn’t go here again.