TripAdvisor Traveler Rating

Our stay at Pueblo Bonito Emerald Bay was so relaxing. It’s a gorgeous location. We did the inclusive program and the food was excellent and the service was fantastic. The staff (wait staff, maids, lobby...) were wonderful and made the trip that much more enjoyable.

We just returned from an amazing week at the Pueblo Bonito Emerald Bay Resort in Mazatlan! The resort is stunning; beautifully landscaped with small winding pathways throughout. Our room was spacious with ...a large balcony facing the ocean to take in the sunset. The most memorable part of our trip was dining at The Bistro, enjoying delicious authentic Mexican cuisine. Francisco took great care of us each night, always going above and beyond to make sure we had everything we desired. We look forward to vacationing at Pueblo Bonito Emerald Bay Resort in Mazatlan in the future!

We own a time share at this property and this was our 5th trip to this resort. We love the staff, and have favorite people we enjoy seeing each time we visit. This trip however, the pool was closed 5 ...out of the 6 days we were there. Not just for an hour or two, but for 5 to 6 hours each time. They need to enforce swim diapers, and protect the rest of their guests. It's disrespectful for the property to allow this to continuously happen, and our experience wasn't out of the ordinary as of late. Several other patrons stated it happens all the time. Our room was in disrepair. Microwave was missing and a painted piece of plywood was screwed over the hole in the wall. Rust on lampshades, and no bedding. Only a sheet for the beds. They need to fix this or we won't be returning.

I would like to give a shout out to pool waiter Julio Vargas. He is very attentive and even when he is very busy he keeps the food and drinks flowing. 10 out of 10. One thing about the room is that the be...ds are extremely hard and they don’t use fitted sheets. Not a biggie but just a note.

This resort is kept immaculate. The employees are dedicated to your enjoyment and are always ready to help you or get whatever you need. Is the Resort brand new? No, it is not. BUT you see everywhere you g...o that the employees are always making sure it looks new. The grounds are immaculate, the 3 pools are sparkling clean ( I would say hi to the pool cleaners every morning at 530am, 7 days a week) the restaurants and tables are always set to perfection, and again, everyone is very very nice and professional. This is not our first time with Emerald Bay, so all this is not a fluke. If you are from the United States, have Directv, have the Directv app, do your research and get a VPN to watch your recordings, or recorded sports, like we did with our San Diego Padres. Get a cable from your phone to the HDMI on the TV and late at night, have a drink and watch your games. Walmart Marina, WILL deliver and order to you at the hotel. Soft drinks, munchies, sugar, etc. Worked well. They won't deliver alcohol, but we brought three 1.75 liters of vodka and cranberry in our 3 checked luggage to hold us a few nights ????. Going to Walmart for alcohol or other needed supplies you might have forgotten is super easy with Uber. It's like $4.00 one way. Have your phone translator ready or just browse like we did. Tip the people who work hard for you, and you will be remembered ??. People in Mazatlán work hard. Let them know you enjoy them. ????