TripAdvisor Traveler Rating

We came to Azul Negril with another couple for a special trip and both booked honeymoon suites—only to be let down from the start. The resort gave our friends a standard room instead of the suite they paid... for, and worse, we saw another couple upgraded to a suite before our friends were even allowed into theirs. They had to spend two nights in a downgraded room and still haven’t received confirmation of a refund or credit. We both specifically chose swim-up rooms expecting bar service, but there was only a bartender one day—after we complained multiple times. The resort promised to fix it, then didn’t bother to schedule anyone again for the rest of the trip. Rooms are large, but old and run-down. TVs are outdated, don’t connect to Netflix, and have very limited channels. There’s also a constant drip from the ceiling vent above the toilet, so you get dripped on while using the bathroom—disgusting. As for the food: though the resort advertises multiple restaurants, only one is open per night. Your only choice is that or a mediocre buffet. The food is bland, portions are tiny, and plates are child-sized. On top of it all, the pool is filled with bugs and clearly not maintained properly. Azul Negril looks good online, but the reality is a letdown. Definitely not worth the price. Would not recommend. The beach is nice.

Every time We fly with Azul from Fort Lauderdale to Viracopos and Florianopolis our luggage are damaged, same thing in the way back! Amazing how Azul totally ignore our complaints and only offered #$100 in... vouch. Terrible logistic with our luggage, no control at all, no management to inspect the operation.

This is the by far the Worst Hotel Ive ever stayed at for the $$$$ spent. zero value for the money. Very tired, Multiple issues with the room , Lack of Restaurants available. Horrible menu options for room... service. Whatever they advertise they had 1 night out of 7 that had 3 open. supposed to be 7 I think.. Adult swimup bar in Adults only not open once in a week? Top it all of off we had NO water for last day. Never went to eat dinner as we were told 3 different times it was fixed..Complete waste of money. I have stayed all over Jamaica, other Caribean Islands. travel a min of twice a year. Honestly not alot of goods things to say. I feel for the staff as its very hard to provide a decent stay for guests with limited resources. Over the week NOT 1 upper management person came to speak to us. I could go on and on about issues Showers with mold in Both of bathrooms, Mold so bad on windows you couldnt see out of them. Paid for a Room ocean front with big balcany. Couldnt sit on Furniture as it was falling apart..lol..crazy to me. You wouldnt take this furniture for Free if it was put at a curb..So sad to experience this type of Vacation.. STAY AWAY FROM THE RESORT!!! Over 7 Kspent with flights out the window as far as Im concerned..anyways Beach area is beautiful , People are beautiful. Try another spot.

Just returned from Azul negril Before I continue I would just like to say we visited 7 yrs ago and it was so lovely, so thought we’d visit again. Big mistake Good points…. Stayed in premium swim up room ...which was lovely, large, clean and comfortable, daily maid service. Beach and sea just as lovely as 7 yrs ago Beach furniture seen better days but always got a sun bed, probably due to hotel only been a third full ( not surprising really if previous reviews are been read) Not enough beach parasols so had to get shade under trees on the beach. Serving staff delightful, so happy and caring. Now negatives….. Noise, where… everywhere, couldn’t get any peace and quiet anywhere Noise from the “entertainment”pool travelled to the beach and sea all over the resort, never heard anything as loud, and only a handful of people in the pool!!!! Then the entertainment team started on the beach, shouting so loud on a microphone, very few people got involved, probably due to the infantile games, eg, flip flop throwing????? On to the food, the resort has several restaurants, 2 buffet, Italian, Asian , one called Ackee. No booking required Well, only the mahogany buffet open daily, the Palms buffet never opened There was only one of the specialtiy restaurant open per night , consequently everyone headed there, so never got in one. So the Mahogany it was for every meal every day!!! Plus it’s an indoor restaurant, so didn’t really feel like I was on holiday in the Caribbean. The food in there was varied but honestly the “warm” food was cold every day, didn’t eat a warm meal for the entire stay. Got food poisoning on my last day, not a pleasant experience on my 9 hr flight home. Had to ask for salt at every meal because they don’t put it on the tables. Spoke to the food & beverage manager, Manwell re closed restaurants and cold food, he was rude and dismissive. Overall a very expensive mistake, really disappointing, absolutely do not recommend this resort.

Dear TripAdvisor Team, I wanted to take a moment to recognize the exceptional service I received during my recent stay in Negril, Jamaica, especially at Azul Resort- Jordane, my concierge, went above and ...beyond to make sure everything was perfect—he was incredibly professional, accommodating, and genuinely made me and my husband feel special. Vanessa from room service also stood out with her warm, attentive care. Every interaction felt personal, and she made us feel like more than just guests. The entire waitstaff at Mahogany deserves praise as well. From the moment we arrived, they were friendly, professional, and attentive to every detail, making our dining experiences feel both luxurious and comfortable. Thanks to their efforts, our stay was not only relaxing but truly memorable. I felt safe, cared for, and valued as a guest. I hope they all receive the recognition they deserve. Warm regards, Tanya Douglas