TripAdvisor Traveler Rating

Me and my friends had a very fun 24h in Secrets Wild Orchid hotel. We were taken an excellent care by their front desk staff Shakeelah and Akile that made our stay hard to forget. We took full advantage of... all the hotel activities and perks, with Jason driving us around and keeping the momentum going.

Perfect vacation! Good food, clean place, excellent service! Jamazing! Server on the beach was exceptionnal! Thanks Althea Lyons! We will definitely come back. Temperature was amazing all week, no rain at ...all. Staff was super friendly.

Our holiday at Secrets Wild Orchid did not disappoint, I would not worry about any negative reviews that you have read. Tipping is not essential, but can be appreciated, all the staff worked hard to ensur...e you have a good holiday. There are a few people who stood out for us, Sherman one of the porters, Christine in the world cafe, Will in Portofino and Rose-Ann at Altitude. Our holiday was made more special as we did have butler service, Kenroy and Duran were amazing and always there when you needed them, the little touches really did go a long way for us. The rooms are good and the gardens beautiful. We enjoyed all the restaurants except Bordeaux, just not for us. If you can go to the Altitude bar, we were lucky to get reservations from Kenroy and Duran, we thought it was fabulous. We thought the preferred club was worth it, the minibar was not always topped up as it should be, but this was a minor niggle. We did a few excursions through Amstar and these were good, also visited the jungle swamp safari that was very interesting, the guide was knowledgable and passionate. Jamaica - one love - thank you to the Secrets team at Wild Orchid. Paul & Tracy

A Truly Memorable Stay at Secrets Wild Orchid in Montego Bay, Jamaica! From the moment we touched down in Jamaica and met up with our private car from Reggae Tours our excitement for the long-awaited trip..., we enjoyed the Jamaican hospitality. As we arrived at Secrets Wild Orchid resort, we pulled up to lush grounds, breathtaking ocean views, and elegant design set the scene — but it was the staff who truly made our stay unforgettable. Curtis helped us with our bags getting out of the car and we were promptly greeted with a genuine smile and refreshing drinks by our preferred club manager, Regina. She was efficient, warm, and incredibly helpful. We arrived in the morning when check in wasn't until 3pm, but she encouraged us to explore the grounds and grab some food but to not go too far because they were working to get our room ready for us as soon as possible. Within 10 minutes, she came to advise us that our room was ready and to introduce us to our butlers, Davion and Andre, who were both incredible. The butlers really put the trip over the top. They gave us a programmed cell phone that goes directly to them and took care of anything and everything that we needed. From reserving chairs at the pools or beach, booking our excursions, ordering cars, making reservations for dinner, or bringing food/room service to wherever we were, they took care of it all and encouraged us to let them know whatever we needed! Great restaurant options were just steps from our part of the resort including Jamaican, Italian, French, Mexican and hibachi cuisine. All were amazing. There was fun entertainment every night with live music and dancing, and the highlight of most nights was the piano bar, with Andre leading the music and encouraging requests and for all to sing along. The bartenders at the piano bar, the nightclub Desires and all of the pools were the absolute best. Phil, Shaneqia Akim, Junior, Wilton and O'Bryan were just a few who not only gave great service, but really made you feel at home and entertained you along the way. We loved giving them the freedom of concocting drinks of their choice, but also stuck some favorites like Purple Rain....YUM! Don't miss out on the spa. We had amazing massages from Janice and Amanda who intuitively understood the exact pressure and technique we needed, and left us feeling like we were floating. We both also really enjoyed the hydro-therapy experience (trust me). We ventured over to the Breathless resort several times during our stay, which is on the same property. Those grounds are also spectacular including a rooftop bar, restaurant and pool. We enjoyed the night life where we were led by Sky and her team members. We honestly can;t say enough about Secrets Wild Orchid and their exceptional staff. Thank you for a wonderful stay, Jamaica.