Overview
Elevate your stay in Music City at Sheraton Grand Nashville Downtown. The hotel's impeccable location places you near attractions like the Nashville Historic District, Music City Center, the Tennessee Performing Arts Center, Nashville Convention Center, and more.
Complimentary bottled water daily and complimentary Golf Cart shuttle to drop off location near Broadway from 2pm-12am daily.
Check in
3 p.m.
Check out
11 a.m.
Rooms
482
Inclusions
Rooms
Amenities
Location
Reviews
Excellent Library Bar and Improvements for Front Desk!!
Ruma J on Nov 09, 2024
Sheraton Grand Downtown - Have been a regular guest at this hotel and have stayed 4 times in the last 1.5 years. What stands out for me is their exceptional service at the library bar restaurant - Staff here is very welcoming and kind. They have a limited menu but they really take personal care of the guests to make sure everyone here goes out with a positive experience. Especially James and Brooke who make sure they customize quickly to meet your requirements. Hotel needs more people like them for sure. Their front desk staff does need some training on Customer Service, especially if you have been a regular guest here and coming after 30 hours of travel, their swipe machines not working at check-in and they don't even have a Supervisor/Manager who you can speak to address. Every single time i have stayed here, there is a issue with the checkout as their machines decline international credit cards - worst nightmare for any traveler. Irony is that their issues have continued repeatedly in my last 3 trips here which the hotel should look at fixing, if they position themselves for international travel. Same credit card works perfectly fine in other hotels in US. Comfort for me is the location which is close to my workplace, descent rooms but they don't have mini fridge here, beds are comfortable. I still would recommend this hotel with a hope that they will fix their issues at the front desk in future.
Only hotel anyone should stay at in Nashville
Rena D on Nov 07, 2024
I went for a girls trip and this is the most amazing hotel I have stayed in. From check-in to check-out the process was smooth and efficient. The staff here are the friendliest people and always trying to go out of their way to assist. The hotel itself is very clean and rooms are spacious. The location is excellent as it is only a few blocks from Broadway and if you don't want to walk, the golf cart is always available for not only drop off but pick-up as well. The food at the restaurant is amazing - especially the Picnic salad. This hotel resonated the friendly Nashville environment and I would recommend it to anyone going to visit this beautiful city!
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