TripAdvisor Traveler Rating

Great trip. The resort always does a wonderful job to accommodate its guests. Overall, everything was really nice and I can’t wait to return . Marking of chairs reserved at the Cove pool was my only concern, every chair in the first row around the main pool was marked reserved and no one was paying for them .

I would have highly recommended the resort and it’s planned to return after the first half of our trip. Once construction started outside of our balcony and the nonstop jackhammering began it was unbearable. I was shocked that they would place people in rooms known to be near the construction noise. Staff was not helpful or apologetic. We paid a premium price and weren’t able to tolerate being in our room most of the day. We had no warning of this until check in when we were told they do their best to keep guests away from the construction so it shouldn’t be an issue.

Our family of 5 loved Atlantis! There is so much to do, we didn’t need to leave the property for 4 days. We tried a new pool each day, did all the slides multiple times, went to the beach and lagoon- we loved it all. We also used the kids club one day which the kids (ages 10,8 and 5) all loved, and also did rise and shine at dolphin cay which was a lot of fun and a great value compared to other dolphin experiences (just fyi no petting but lots of interaction). Since we stayed at the cove my husband and I were able to use the adult pool which was really relaxing- not a party scene but there was a dj and good music. You can’t go wrong with Atlantis!

The hotel is gorgeous and well maintained, but the food is mediocare at most and the service is even worse than that . I wouldnt mind if it cost a couple hundreds , but we paid over $1K per night. The staff are very good at asking for gratuity, but not very good at providing it . There was no bell boy service upon arrival , no water in the room after 10 hour flight, whenever you ask for something they send you from one person to another , sometimes you have to walk half a mile between people only to be sent back, as if none of them wants to help . When someone finally asked me how can they help , I said I needed a bell boy to carry my lugage and they sent me all the way to the lobby to get him .

Keep your room charge reciepts. Charges were applied to my bill and were never removed. Booking credits give were never applied. Charged over $250 we never spent but was applied to our bill. Upon check-in at 3 PM we did not get our room keys until 7 PM.