Overview
This all-inclusive luxury adults-only resort is located on eighteen acres of lush tropical greenery and a breathtaking white-sand beach. Enjoy the elegant and eclectic artistic features of Couples Negril.
Adults Only 18+
Complimentary excursions including trip to Margaritaville, glass-bottom boat ride, shopping shuttle, catamaran cruise, trip to popular sunset bar.
Unlimited Golf at Negril Hills Golf Course. Tee times are subject to availability. Carts are mandatory and are at an additional charge. Incidentals, club rentals, gratuities and caddies are at an additional charge should they be required. Please see hotel concierge for more details. See terms and conditions below.
Check in
4 p.m.
Check out
12 p.m.
Rooms
234
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
Amenities
Deluxe gardenview
Location
Reviews
TripAdvisor Traveler Rating
The best place to just chill!
NeaP96 (Toronto, Canada) on Jul 13, 2024
We were here from June 22 to July 5 — we were to fly out July 1 but because of the WestJet strike (a Canadian airline) and hurricane Beryl, we had no choice but to extend our stay. This was our first time in Jamaica and we loved our stay at CN. First and foremost, a sincere THANK YOU to all the staff at CN. They did an amazing job preparing for the hurricane. Ms. Caroline Cousins —the GM: I love you! Thank you for being so kind, especially to us who were stuck there for several days. With your leadership and compassion, each and every one of us at the resort, including yourself, were safe and comfortable before and after the storm. Tips: join the Facebook Group; you will learn so much about the do’s—there is really no don’ts. Staff are friendly and attentive. Shout out to Dane, Darlone, Oshin! The menu at the main restaurant alternate between buffet and ala carte. The coffee shop is a gem. The deep fried banana at Lychee Garden is so delicious. The freshly squeezed juices at breakfast, OMG, delicious! I really don’t have anything negative to say about this resort. If you are looking for a place to party at night, this would not be it; however, if you are like us who just want to chill, this is where you want to be. Sand fleas —or whatever insects are in the sand—is real; had plenty of bites around my ankle/foot.
Jamaica's Not Reay...Postpone your stay
Sterling G on Jul 12, 2024
We arrived on 7/6/24 just a few days after hurricane Beryl and we left the next day 7/7/24. Before we decided to keep our 7 day reservation, we contacted representatives for Couples through their website both by phone and via email. We were told “the resort had NO damage to any of the buildings, but they were still working to clear debris. The resort is fully operational.” My wife and I were pleasantly surprised by this news because we had been looking forward to this repeat stay for months. We honeymooned here in 2007 and fell in love with this resort and its staff. We have been back twice since then. This would have been our fourth time. Simply put, the resort is not ready to receive guests. Contrary to what you may be hearing from anyone on their website (either by phone calls or email) or otherwise, they just aren't ready. The resort is not properly staffed because many of the people that live and work at any of the resorts in Jamaica, still don’t have electricity, running water and other typical accommodations at THEIR homes, not to mention transportation disruptions from secondary roads that have not yet been cleared of storm debris. Subsequently, most staff members that CAN get to work are not in the best of moods, understandably so. With the exception of a few, most were aloof and as inattentive as you can imagine, especially if you’ve been here before and have experienced the 5-star service Couples is known for. Think about it, if your home life was affected like this, how would you feel about going to work and performing as if everything was peachy? It’s a tough ask! In talking to some of the staff members, they were appreciative that we inquired about their families wellbeing and homes. Some shared how when they were at home, it was tough to get any rest because they had to sleep with the windows open. This meant the mosquitos were relentless and the heat and humidity kept them sweating all night. We decided to end our vacation less than 24 hours after arriving because we had an expectation for our stay based on our previous experiences and what we were led to believe about the rebounded condition of the resort. It was very evident that this was not going to come anywhere close to meeting our expectations. The condition of the resort was not "fully operational" and was so far from what was described. The spa WAS damaged although they were offering massages in a couple of guest rooms. ? The walkways were cleared of debris but the downed trees, tree limbs and other debris were moved into the foliage areas of the resort. It was not as picturesque as before, but we knew this before we arrived and were not expecting it to be pristine. The water in the pools was dirty and the tile near the ledges needed scrubbing. One of the two jacuzzies at the main pool was under repair and roped off. The power outages caused a disruption with the linen servicing which meant there were no towels available poolside for hours at a time, and this was also causing delays in getting the rooms ready for check-in. When we did get checked in, our bedspread had an obvious stain on it and hair. There were only two restaurants open, and one of them was only open for dinner with a reservation. We attribute this to staffing constraints, however, it was never made clear why. The food we did have was bland and basic, not what they’re known for. As my wife and I discussed our experience on the way home, we realized our oversight. We (subconsciously) gave more credence to Jamaica’s ability to recover from such a storm but, more importantly, we did not consider the impact on the beautiful people that live and work at the resorts. Had we just done the latter of these, we would have rescheduled our stay until we were 100% sure things had returned to normal. We want to extend our sincerest thanks to Caroline (the GM), Daina and Leshelle (front desk hostesses).
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