TripAdvisor Traveler Rating

Resprt and staff are stunning food is to die for beach is amazing. However one woman can spoil the whole trip… my wife and my self went out for a walk on the beach left our belongings at out beach chairs. ...Some woman went through our bags turning everything upside down.. when we returned from the walk we found our stuff in our bags has beed moved around, another lady which was resting on near by has confirmed that she saw that particular woman going through our bags.. this is rude and unacceptable.

Wonderful time and the beach was world class. The water sports included were and added bonus. It’s an old school vibe resort that was perfect for my wife and I to just relax and recharge. The water was ...so calm and clear. We never had a problem getting a spot on the beach or pool.

My husband and I stayed at the resort from May 4 to May 14. I agree with many aspects of previous reviews—the resort is older and could use some upgrades. The outlets in our room were outdated and loose. S...ince we wake up frequently during the night, we brought a nightlight; otherwise, we had to turn on the large overhead light, which made it difficult to fall back asleep. We brought our own K-cups along with creamers—this made our morning coffee much more enjoyable. While the coffee maker in the room functions like a Keurig, it isn’t branded as one. Jamaican coffee tends to be a bit strong for our taste, so having our own was a nice touch. Gym & Fitness I used the gym every morning, but they need to maintain supplies better—the sanitary wipes were empty every day except the first. The towels were convenient, and the treadmills and equipment were great. Unfortunately, the air conditioning was out during my last two visits. I reported it to the front desk, and while they assured me it would be addressed, nothing changed the following day. Only after two of us complained again did they finally fix it. Entertainment If you’re over 55, you may want to reconsider the Catamaran cruise—the music was loud, and some songs were rather inappropriate. A cruise featuring hits from the ‘60s, ‘70s, and ‘80s would have been far more enjoyable. The TV worked but offered very few channels—mostly news and a limited selection of HBO movies. The WIFI was rather unstable. Dining Experience Caravana Terrace was our favorite spot for breakfast and most meals. The omelet station was fantastic, thanks to Venido, the true master of omelets! He was incredibly fast and friendly—we were sad to say goodbye on our last morning. The Menus were Physically posted and so if you wanted to see what was available for the day you had to either memorize several sheets or take photos and review later. It would be helpful if the website for couples posted the menus for the day. The Ottalie Restaurant, which requires a certain dress attire, had the best service. Our waiter, Rhori, was outstanding. However, restaurant service elsewhere was painfully slow. The buffet options were more efficient. As repeat guests, we attended the special dinner for returning customers, which was nice—but we waited over two hours for our meal. For lunch, the grab-and-go pizza and nachos at Heliconia were the best option. Quick, easy, and perfect for a beachside snack. Beach & Service The beach was amazing—calm waters with no rocks, well-maintained seaweed control, and plenty of shaded areas. A tip I received from my "mentor" was to head to the beach early—so I made sure to secure our spot by 6 a.m. Towels weren’t always available that early, though, as laundry service wasn’t ready yet. If you see the towels during the day, pop over to the towel hut and grab your towels for the next day. The ability to move plastic lounge chairs into the water was heavenly. The turquoise waters were peaceful and stunning. Beach service was average, except for Teanna, who was in training. She regularly checked on us and remembered our orders, making the experience much more enjoyable. Other than her, the service was sparse. Bringing Yeti cups was excellent advice—our drinks stayed cold for much longer. Miscellaneous The Au Natural beach was oddly positioned between the neighboring resort and Couples. It was a narrow, tree-covered strip, with water-side dividers marking the boundaries. Housekeeping was excellent. Our room was always clean and tidy, and the stand for drying clothes was extremely useful. Final Thoughts The weather was incredible—hot and sunny every day. However, I did get several bug bites, so bringing bug spray is a must. One downside was the cats lingering around the property—they tended to get a little too close for comfort, even attempting to jump onto chairs in the restaurant.

Fabulous place to vacation! The staff is very atentive and it feels like they really enjoy haveing you there. The beach is amazeing and the food and drink are great and plentiful! The ride from the airport... takes a bit , but it is worth it . You get to see some jamaican cities and the beautiful area. Also you pass a couple other resorts on the way . A breif rain shower dureing the day , but it will not ruin the trip . The water is warm and uaually calm.

We had a wonderful experience at this resort. Highly recommend! It's important to keep in mind that although the website and many facebook pages state no tipping (and it gets to be a very heated subject)..., it does go on and the employees will not get fired for accepting them. In fact, we realized it was expected just not talked about it. It took me some time to figure this out and I wish others had been more realistic about the expectations so I would know.