TripAdvisor Traveler Rating

We instantly fell in love with MP Jamaica ! The resort was beautiful, the beach was stunning and the pools were amazing! What we loved most was the staff ??! Niki, Shemar and Shaun are hands down THE BEST and the reason we will be coming back! Amy and Andre on the Diamond team inside the reaaort were simply amazing as well! ??????????

We are here at the moment, a family of 4, with an 11 year old boy and a 17 year old daughter. We nearly changed hotels due to the bad reviews on here. I so wished we'd have trusted the reviews..... I'll start with the good points (won't take long). The boulangerie (it's technically a patisserie but I won't be pedantic) is excellent. The cakes are amazing. If you get the right chef in Momo Teppenyaki you'll have a good night. The buffet is decent, well cooked and a varied selection. The cleaning staff are brilliant and are the only staff that acknowledge and smile at you. The hotel and grounds are nice. The rest of it..... Far and away the worst part of the resort is the service. From bar tenders to waiting staff they range from being abrupt to just rude. I have been to other resorts where all staff smile and say hello when they walk past. The staff here just ignore you. They act like they hate their jobs and the guests. I'm now refusing to tip staff that don't smile. It's such a basic courtesy and makes all the difference to the experience of the guests. The breakfast waiting staff serve you coffee and dissappear. Don't expect a refill or your plates cleared away. It's rained A LOT since we've been here so you think the entertainment team or the staff would make some effort to cheer the guests up, maybe put on some entertainment. Nope. Nothing. I've seen other reviews saying that the staff were poor because they were overworked. Half the staff here are just standing around doing nothing - not my definition of overworked. There is absolutely nothing for teenagers to do here. The wave rider is completely dismantled with no estimated repair time. They don't make that common knowledge so there are a lot of dissapointed kids. At least 50% of the arcade machines are broken or in disrepair. For 2 nights of the holiday there has been music until 3am, with the bass so loud we could actually feel it on the 12th floor through our beds! I saw 2 kids breaking down the inflatable ball court in the pool, a member of the entertainment staff walked past so I pointed it out. He just shrugged and walked on. The staff here really, really do not care. Barring the teppenyaki, the speciality restaurants are very poor. The food is mediocre and over salted. One night it was torrential rain and the restaurant we booked (the Indian) was outside. We we told we still had to attend the restaurant or we'd be charged a cancellation fee! The rooms are shoe boxes. So small. I knew this may be the case before we came but was still surprised at the size. The beach is very stoney. You need pool shoes. Constant pressure from sales reps to become a member - hahahaha really? Semi private transfer is a coach with all the other guests. And no water unless you want to buy it from the airport for 7 dollars a bottle. Every single guest I've spoken to, with no exaggeration I do mean every single guest, is unhappy with the resort. If the weather was better I'd move my family to another hotel but we're just waiting it out until Monday when we leave. There is absolutely nothing I'd recommend. They need a 100 percent overhaul of everything here. Especially the attitude of the staff. You can complain on the app. There's no point as nobody acknowledges it (we will get back to you shortly [apparently] - 2 days and still waiting), but at least it gives you something to vent at. As a footnote - to the management - please do not respond to this review with meaningless platitudes such as 'we are sorry about your experience, we will do everything we can to improve, we hope to see you again blah blah blah....' JUST DO BETTER. This is supposed to be a premium resort, it's not even barely close. I suggest that you walk around and actually talk to guests and ask them about their experiences and work on the answers you get.

Review: Disappointing Experience at Moon Palace Jamaica Unfortunately, my most recent stay at Moon Palace Jamaica was a letdown, especially compared to my previous three visits. I booked using a voucher, yet was placed in what felt like the worst room on the property. Unlike my previous stays where I had a balcony, this room had none, which seemed like a downgrade. The pool bar, which is usually a highlight, was unusually quiet, and it seemed like the overall vibe was lacking. Staff appeared overworked and didn’t have their usual warmth, which made the atmosphere feel less welcoming. One of the biggest frustrations was being repeatedly approached about timeshares and vouchers, both during check-in and check-out. The constant sales pitch was intrusive and annoying, turning what should be a relaxing vacation into a pushy sales experience. While Moon Palace used to be my go-to resort in Jamaica, this recent visit has changed my mind. It’s disappointing, as I once loved this place, but I think it may be time to look elsewhere.

Simply put, this resort was amazing! I thoroughly enjoyed my stay at Moon Palace! The food was excellent at all the restaurants! The staff were very attentive - especially a big thank you to Daniela Morales for making my stay unforgettable, truly went above and beyond and it was highly appreciated. The spa, THE SPA, incredible! The aromatherapy and the spa exceeded all my expectations! Truly worth it and I highly recommend!

Just got back from a family vacation with the kids and grandkids and I enjoyed the trip but this resort definitely needs to step they're game up. The food was kinda bland and the same in every restaurant. The elevators were out most of the time. It's kinda dirty. The view was great but I couldnt help but notice the dirty roof tops and sidewalks around the property. They need a serious deep clean and powerwash. The customer service was OK but there are definitely a few folks that don't need to work there. The staff in Momo restaurant were top tier. That was also the best food there. The kids play area and pool were very nice but also not as clean as should have been. The decor was pretty. I enjoyed myself most of the time but there is room for improvement at the price they are charging. I would choose a different resort next time. And I was completely annoyed with the sales presentation offer at check in. They don't even give you a chance to sit down after a long ride from the airport before they start hustling you. It was just ok but it wasn't worth the money. I would only recommend this place if you have kids. Couples should go somewhere else. And I didn't feel safe outside of the resort. It's a no for me.