Overview
Grab your swimming trunks and suntan lotion and head over to Jamaica where a new Moon awaits you. Moon Palace Jamaica Grande offers everything you and your family need for an unforgettable family vacation. If you're looking for a new experience, we have tons to offer, starting with countless tours around the island, and all-inclusive service to help make your stay at Moon Palace Jamaica Grande nothing short of amazing.
Check in
4 p.m.
Check out
11 a.m.
Rooms
705
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with shower only
- Smoke-free
- Some rooms have balconies.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Smoke-free
- Garment Steamer
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
- 1 king bed, and 2 double beds
- Partial ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Coffee maker
- Mini-bar
- Smoke-free
- Some rooms have balconies
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Family Deluxe Category:
24-hour room service with kid friendly menu and turndown service. Welcome amenities for families, Xbox/DVD player in the room, Selection of Xbox games upon request, selection of DVDs upon request, fun in the sun bucket kit, L’Oreal Kids bath products, in-room family guide with activities schedule.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Honeymoon Suite ammenities include;
- Private beach lounge chair area with waiter service.
- Welcome bottle of wine.
- Liquor dispenser with premium, upgraded brands of liquor.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- French balcony
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Welcome bottle of red wine and stocked liquor dispenser
- Flat iron
Amenities
Lobby
Pool
Waterpark
Watersports
Fitness Centre
Spa
Piano Bar
Pier 8
Momo
Buccaneers Reef
Location
Reviews
TripAdvisor Traveler Rating
Amazing
walterrogowski (Richmond, Virginia) on Mar 08, 2025
Everything was Awesome Awesome Amazing Wonderful We had a great time and hope to return soon…… …………………………….. Love Jamaica and the people there. …………………………………. Weather was magnificent…….. …………………………….. …………...……………………………………………….:…..
Terrible! Save your money and stress, book elsewhere!
Frances111117 (Miami, Florida) on Mar 07, 2025
Moon Palace Jamaica was hands down one of the WORST vacation experiences in my forty years of traveling. I cried every day of this vacation. The resort, the staff, and the experience deserves negative star...s. I waited months to write this review in hopes the actual resort, Palace Resorts, would reply and find a solution but that was also an issue. Upon arrival at the resort, the check-in lines were ridiculous- TWO hours to check in. When it was finally my turn, I requested the two rooms I booked be side by side or connect because I was traveling with minors. This is where it all went downhill… They required me to ‘upgrade’ our rooms. We had to pay an astronomical amount per room per night $268x2 per night to put the rooms side by side. It was a typical room and there was absolutely nothing upgraded about it. We have stayed at this resort before so we are familiar with the rooms. One room was ready, the other was not ready till 8:00pm. They ‘cleaned’ the room but it was still dirty and muggy. The bed was broken. However, since we had two rooms we could not be switched. The following day, my husband and I booked a massage for two days later. We went about our day. Mediocre drinks and food, but that is to be expected in an all-inclusive. We went in to cancel our massage the following afternoon and the associate said she would take care of it. I asked for written confirmation and of course I did not receive it. She said not to worry about it. Guess what happened at check out? We were charged $400! They would not remove it off the tab. All the managers were called. An employee denied seeing us come in with the lady in charge of our booking. I asked for camera footage- they do not have cameras in the room you book tours, FYI. The resort was open to the public due to the independence of Jamaica. The cars were being scanned and so were the people, but it was still uncomfortable as we had teenagers walking around alone. Again, you book at a gated resort to feel safe- you do not expect it to be open to the public. The best part was, one of the nights the resort was open, they had a power outage for hours at night. This happened on a few occasions throughout our stay. We had multiple power outages, wifi outages, no water!!! One of the floors stayed without water. The family that was part of our party could not brush their teeth! This is unacceptable. Our room was saturated with mold. One of our kids was locked inside of the bathroom and it took management over an hour to intend to solve the problem. We ended up taking her out! One of the nights, we made reservations for the restaurant on the water. When we arrived, the hostess gave my dad a hard time about smoking a cigar while 3 other individuals were smoking marijuana nearby. The restaurant was empty, not a patron in site. We asked to be seated together- another issue. Apparently, you cannot have more than 8 people per table. Instead of problem solving and just putting a table of 4 and a table of 8 next to each other, they ruined my daughter’s birthday dinner and separated us. The food was terrible. The service terrible. Our four day trip turned into a 8 day trip due tour flight being cancelled. I spent countless hours in the concierge office due to our flight being cancelled so we had to extend our stay. Instead of Palace Resorts offering us a special rate as our trip nearly quadrupled in price, nope. Nothing. They charged us FULL rate, had us switch rooms, made us pay again for the rooms being next to each other. The rooms were gross and muggy. My bathing suits would not dry. At checkout, they did not want to let us checkout due to the $400 balance with the spa. It was a nightmare. It escalated into a full-blown argument. Management had to come. When we agreed to pay, they then decided to let us leave, causing us to almost miss our flight. Our kids had removed their bracelets in the dining hall. How are they supposed to know it needed to be cut at the front desk? Well, the associate told my daughter and her friends to go find it in the garbage can. Needless to say, that did not go down well. There was another family in distress during checkout as well over a similar issue. The list goes on... Expedia was not helpful till I called over 5 times. Palace Resort has not responded to our emails as of yet- since August 2024 We contacted Palace Resorts countless times. They did not reply. We sent pictures, emails, etc. They did not respond. This chain is false advertising by putting the work “luxury” in front of their name. Avoid this resort at all costs! The restaurants are hot as sin. The food and liquor is terrible. The front desk staff and the managers are AWFUL! Stay away from Palace Resorts, especially Moon Palace in Jamaica
Vacation Offers
-
Save $250 with a minimum 5-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.
Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay, Riviera Maya
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