Fairfield Anaheim Resort reviews
644 TripAdvisor reviews
save yourself the headache and stay elsewhere
katie L on Dec 28, 2024
As others have said- things missing from the room, dirty rooms, unprofessional managers, this is truly a “motel” with a Marriott brand name slapped on it. Outdoor entrances to rooms, lacking in amenitie...s for the expensive price. Shame on Marriott! Don’t be fooled , save yourself the headache and stay elsewhere
Family friendly and a great Stay
beerstein (Toronto, Canada) on Dec 14, 2024
Great hotel for our family. They had an event where the kids got a prize everyday for finding their Elf on the Shelf. Rooms were clean and whatbto be expected. The A/C heater machine could be quieter dur...ing the night but we all slept so it is what it is. Staff were very friendly and the property was safe and a 5min walk to Disney. Not more than that. We would stay again and that's a lot for us to say.
Scooters aren't allowed past the lobby
lyndsay K on Nov 26, 2024
Would not recommend for scooter users. We were informed that even with an ADA room the scooter was not allowed past the lobby. You can leave it in the lobby during the day but then the rental company must ...pick it up EVERY NIGHT of your stay and bring it back every morning. Most hotels allow them in the room and lots even store for delivery and pick up. We were very disappointed because I can not walk very far especially after a long day at disney and we didn't want to be limited by the scooter companies business hours. Personal scooters (i have one i could fly with) were also not permitted.
Felt like a motel, not a Marriott, but clean and friendly
deekzee (Bethpage, New York) on Nov 18, 2024
It was clean and the staff was nice. I felt like I was at a motel 6, though once we got in the room. The concrete walls, terrible quality of towels and tissues were not for me. We did have a quite nights s...leep and got to see the fireworks at night! That was cool. Probably wouldn’t be back though.
Car damaged on property, lack of hotel safety, no security cameras and no customer service
Traveler497592 on Oct 24, 2024
We unfortunately had a disappointing really negative experience to remember at this hotel. While staying here we got a call while at Disneyland to inform us that our car had been found damaged. We were par...ked in front of the rooms. We were told management would go through everything with us once we got back to the hotel. When we got back to our hotel the front desk staff said they could not help us and said the manager on duty did not want to talk to us. They said the manager had left us a message informing us that our car was damaged and there was nothing else to say. They refused to have a manager call us. We were taken aback by how unhelpful the staff were. They didn’t want to talk to us at all or help in any way. Not what we would have expected from Marriott. They didn’t seem to care that this had happened on property. There was no customer service at all. Security confirmed there are no cameras on the hotel walkways in front of the rooms and that they also don’t patrol the room walkways. This is very concerning from a safety perspective. Marriott claims said hotels are not required to have CCTV installed around the hotel. The hotel also refused to file a police report. From looking at our car damages it appears a full Coca Cola bottle fell from one of the upper floor room walkways through the car windshield also damaging the interior. No one took responsibility for the accident. We noticed the housekeeping carts (while rooms are being cleaned) were being parked against the upper floor railings directly above cars and pedestrian walkways. The top of the carts were level with the top of the railings with items sticking out that could fall off onto people and cars below. The bottle may have fallen off one of the carts.. Since there’s no cameras on property, we are having to pay expenses such as deductible, rental car insurance etc. The day after the incident a manager on duty after we asked agreed to comp one night. However, this does not cover the out of pocket expenses we have had from the car damages, rental car etc. Aside from the car damages and lack of customer service, the only thing this hotel has going for it is its great location. The beds were uncomfortable (you can feel springs) and the walls are paper thin so it’s noisy. I wouldn’t recommend this hotel to anyone. We paid almost $500 a night for this bad experience. With no cameras on site, it’s not a safe place to stay. A guest could be attacked here or a room broken into and there’s no cameras to protect customers.