TripAdvisor Traveler Rating

This Fairfield Anaheim Resort earns four stars for my stay. There were many positive experiences in this property. Starting with the check in process - I did not opt for the mobile check in because I wanted to ask the front desk staff to make sure my room was not poolside. We were two adults traveling without children and didn't want to be bothered by the noise that could emanate from kids playing in the pool. We were accommodated beautifully with a room on the back side of the building in a corner. It was exactly what we needed. We also had assistance from a bellman with our luggage as he brought it to our room for us. A very pleasant conversationalist. The condition of the room - The room was clean and housekeeping is provided every other day or upon request. We felt that every other day was sufficient as there were plenty of towels for us to use. Housekeeping was done twice while we were there and each time, the room was returned to check in status. Pillows fluffed, fresh beds, fresh towels and cleaned! The room includes a mini fridge and a safe. A microwave was available on a different floor. Valet Parking - There did not appear to be an overwhelming amount of space. There is a clerk at the entrance to the property that checks to make sure you have a reservation. They let us know that self parking was limited but valet service was available for no additional fee. The valets were personable and quick. We had our car retrieved a couple of times during the stay and the car was always ready by the time we made it to the lobby! We were able to self park a couple of times as well. Access to washer and dryer - We appreciated the access to a washer and dryer. I believe there are units on each level of the building except for the lobby and second floor. The machines can be paid via app or a swipe of the credit card. It was convenient to have these machines for a lengthy stay. Proximity to Disneyland - The main entry to Disneyland and California Adventure Park are about two blocks away. It's a quick and short walk to get to the security lines for the parks. Easy to run back and forth if you desire. There are also places to eat along the way so you really don't need to drive much if you are happy with the offerings. By the way, after a day at the park and a tired walk back, there are some nicely chilled pitchers of ice water waiting for patrons in the lobby area. So, why didn't I give this property 5 stars? There a few personal preferences that I have. I prefer indoor corridors in a hotel. These rooms all have direct access to the outside. I also like to take advantage of the continental breakfasts that are offered at many hotel properties. That being said, none of the hotels we visiting in California had that as an option. And, the bathroom was a little small. We stayed in a series of hotels in California on this trip and this was the smallest bathroom of them all. Overall, I do recommend this property if you are considering a trip to Disneyland.

This hotel is the most deplorable Marriott property I have EVER dealt with. I can assure you having status of any kind with Marriott will do you zero good here. They are unhelpful crooks!!! I had confirmation of cancellation with a formal Marriott reference ID that I wouldn’t be charged and even still I have had to fight tooth and nail for refund of more than 300 that they charged. Furious.

This hotel’s customer experience and handicap policies are horrific. I was told by the Manager today 10/23/24, that as a handicap person, who has trouble walking, I am unable to use my scooter to my room for MY safety. Instead they would get a room as close the lobby but I would still need to walk to my room. They are not ADA compliant and only care about the electricity usage. I was able to do this in June of 2024 in the same hotel with no issue and no incidentals but now I was told no this time. I can’t imagine what families with handicap children would go through at this hotel. Absolutely deplorable! Manager was very rude. I cancelled my reservation and reserved a room 2 hotels down at Camelot Inn and Suites. They had no problem accommodating my request as they are ADA compliant. I travel often and recently hurt myself but I will NEVER stay at this hotel or in a Marriott again! I now know what people who disabilities have to go through.

Arrived late Thursday night after landing at 10pm, told the hotel in advance to HOLD our room (as they may give it away when you don't show by midnight). Placed on 9th floor facing AWAY from Disney, but not a big deal. Hotel staff super friendly and accommodating ie. advised of a rented stroller arriving at 7am which they saved for us. Luggage stored on check out, complimentary lollipops for the kids, and loved how they asked if we require room service for our 4day stay in advance! Only special mention, the Toilet bowl in the room was very low, and filled with water very high. PLUS: Great access for kids to use the low toilet seat. CAUTION: Men, when squatting... be prepared to have your "junk baptized" since the water level is high!

Hotel very close to Disneyland. Rooms are large with 2 double beds, but they are very firm. Separate WC and shower over tub. In room safe provided. Large LCD TV that would not show first 32 channels. Reported issue 3 times and was never resolved. Hotel desk staff were a little unhelpful. Location has several restaurants from IHOP for breakfast to Tony Roma’s for great ribs . Hotel has a large outdoor swimming pool with hot tub open 8am until 10 pm. You can watch the Disneyland fireworks from the hotel.