TripAdvisor Traveler Rating

The hotel staff was helpful and friendly. Parking was easy ($15/day). Very convenient location to Disneyland, and the Anaheim Convention Center. Enjoyed the balcony (north facing rooms). Beds weren't th...e most comfy but adequate. Common areas and rooms were very clean. Elevators a bit of a pain when large groups checking out in am. VERY SLOW and smallish. But good value for price overall.

My boyfriend and I first came here in 2020 and were taken back by how friendly and efficient the front desk receptionist Isaac was. After we came home from our trip we genuinely couldn't get over Isaac's g...enuine customer service and good attitude. We ended up booking again a few months later. Fast forward to January of the new year and we're back visiting again, in hopes we'd see Isaac again to give him his flowers. Phenomenal customer service skills and attitude. We will pick the Clarion every time because of him!

Upon our arrival at the Clarion on 12/4, we were greeted by Sunny in the parking lot, advising us what we would need when we went to the front desk. She also offered to assist us with our luggage. Later t...hat night, we had some issues with our shuttle passes through the ART. Again, she approached us to give us assistance, even though she was at the end of her shift. It had already been a very long day and drive from AZ and her extra kindness was what we needed to help the day. We saw Sunny a few more times on our trip and she greeted us each time asking us if we were enjoying our stay and if there was anything we needed assistance with. Sunny went out of her way to show us not only outstanding customer service, but to just be kind. In this day and age of no one taking a few minutes to assist you, it was so refreshing to come across Sunny. Sunny made our stay that extra special. We were truly grateful to her. She is what you would consider an Outstanding Employee. I'm in HR and I could only wish to come across individuals like her. Thank you, Sunny, for going the extra mile for us. You have a special heart.

This hotel is absolutely not it: the only thing that’s good and convent is the location. The rooms stink, are dirty, and not updated at all. I have asked at least 5 times since we have been here (5 day tri...p) to get our room cleaned and housekeeping hadn’t come ONCE. I’ve had to call the front desk countless times for them to ask housekeeping to come and nothing. Spend your money elsewhere

Had a great stay in this comfortable hotel for a company trip. The staff (Sunny in particular, but everyone I worked with) was exceptionally helpful and efficient. Calls to the front desk were answered imm...ediately, even at late hours, and requests were handled very promptly. Couldn't have asked for more!