TripAdvisor Traveler Rating

Management at this hotel is terrible. They convinced me to switch my loyalty to Marriott. I have stayed at this hotel a number of times. Why do they always call me asking when I am going to arrive? No other hotel does that. My business is going down the road after how I was treated.

We added an extra night to our Disneyland vacation but were unable to book the same hotel, so decided to stay here. We checked in at the end of the night. Upon arrival, the hotel has music blasting from outdoor speakers, this didn't bother me, but I thought it was unique. There was also a sign in the front that said "No loading or Unloading," which did bother me, as we have 4 children and lots of bags, so it was annoying to have to go park the car first and then lug everything to the room at midnight. Once in the room, I noticed a letter on the desk that informed me that there was construction happening in the hotel, between the hours of 1pm-6pm. Our checkout time was 12pm, so I wasn't worried about it. The room was spacious, however our bed made a horrible squeaking sound. At 9am we were all startled by the sounds of drills in the wall next to us and the sound of cutting wood. I did call to the front desk to ask about the construction that was not supposed to start til 1pm, and the receptionist said she was unaware that the crew was even there that day (Saturday). The loud sounds continued and I never received a follow-up call. We wont be staying here again, there are plenty hotels in the area that allow you to unload in the front and wont wake you at 9am with construction noise.

Went on a family vacation with my 3 grown kids, and grandkids usually don't have an issue staying at this hotel but this time it didn't meet my standards. We had flown in late my son went to try to check in after 3 and they said the rooms were still being made to be ready. After trying to check-in for over about 35 minutes I asked to speak to the manager who then said yes that was a problem with the rooms they were still drying the carpet, but he would not tell me what was going on. I asked if they had an upgrade since my rooms are ready and he said at this time no. That he would be able to provide me with rooms like the ones that weren't ready yet. I had a chance to speak with the hotel manager later that week and told him of my disappointment. I also was having a package sent to the hotel and while at one of the parks I tried to call the hotel front desk several times and no one answered which was very frustrating because I didn't want the package to get refused. The hotel is usually good and really enjoy staying here it's reasonable and it's driving distance to many places. I did book 2 rooms; I am a Hilton honors member, so I was expecting a little more. The hotel is in a desperate need of upgrade, I would recommend getting rid of the tub shower combo and going to a standup shower only. On my profile does say foam pillows and of course I had to call down to housekeeping and get those. The manager did tell me that this hotel was slated to get an upgrade soon, there under new management and I hope that things do change because I would like to stay back here again.

The proximity to Disneyland is great, 4 blocks away if you’re walking. On the way back you can catch the Toy Story shuttle which drops you about a block and a half away with a little bit of walking. We’ve stayed here about 5x now and it’s a great value. We reserve the one bedroom suite with two queens and a sofa bed which worked perfect for the 3 of us. There’s a wall and doors separating the bedroom from the living room and a tv on each side. Fridge AND microwave, coffeemaker. All the amenities. Great stay overall and would highly recommend. Only suggestion if using the sofa bed make sure you get clean bedding. I don’t think they may change them often as it’s hard to tell if anyone used it unless the person prior stripped the sheets. Otherwise it’s all tucked away and none the wiser. The mattress definitely needs an upgrade but works after 12 hours in the park. We also got lucky and were able to check in early at around 10:30. Staff was great and gotta love the cookies!

Just an issue with the entry to the parking lot. Other than that everything was fine. Staff is always great and very accommodating. They listen and don't blow you off. Rooms were clean and the fridge kept things very cold. We will be back?????? Tim