TripAdvisor Traveler Rating

Another great stay at Grand Legacy! We loved the balloons and gifts for my daughter’s second birthday! Customer service is always on point. Now the sad drive home. ?????? Thanks to the staff for always taking care of my family. My daughter still refers to the hotel as “home”.

Awesome stay! Shout out to the night crew. Alize and Serena always help us out during our stay. They always provide goodie bags/balloons for the kiddos. Stay here all the time and love checking in with them. Can’t wait to be back soon. Thanks again

We booked this hotel for our family trip to Disney based on the great reviews we saw online, so we had decent expectations going in as this was our first time at this hotel, but unfortunately our stay was not great, not even decent, but actually the worst hotel experience I have ever had. When we arrived to our room on Thursday evening the room smelled musty with a slight hint of bleach, which we ignored. The smell continued the next day, and when we returned from the park the following night the laundry room next to our room was entirely flooded, pouring water out into the street. The next day our room smelled even worse, and we noticed the carpet near the closet and bed was dark. Upon further inspection the carpet was SOAKED and smelled badly. We opened the closet (that had been closed since day 1) and the smell was VILE. The walls and floor of the closet were flooded entirely and the drywall was visibly wet. We immediately called maintenance and a man came by in a few minutes to take a look. He asked us if we wanted to switch rooms and said he would go tell the front desk and be back in a few minutes. We packed up our stuff, waited 15 mins before calling the front desk to get an update, waited on hold for another 15 before walking up the the front desk. The front desk staff had no idea what we were talking about and said they would send maintenance to look at it, we explained they already had and we expressed how bad the smell was and our concern for mold. The girl at the front desk said she would have our room cleaned and to come back in a few hours. I said no, my mother has asthma and cannot stay in a flooded room. The water was not clean that was clear by the smell. She spoke with a manager and moved us to another room after we argued back and forth for a few minutes. The next morning while leaving to go to the park I walked by the room and 2 small kids came out. I cannot believe they put small kids in a room that could possibly have mold from standing dirty water and soaked drywall. On top of the flooding, our family who were staying 8 rooms down found multiple cockroaches in their room throughout their stay. They were not able to switch rooms and had to go buy their own bug spray to kill them and sanitize their luggage. Absolutely appalling that the staff were trying to force us to stay in a flooded hotel room with no compensation or offers for assistance and then put another family in the same room hours later after just using fans to blow out the smelly air and mopping up the carpet (which we saw them do after we moved rooms as the door was open while walking by). Absolute health hazard, will never be staying here again. Flooding AND roaches? Pass.

The Grand Legacy at the Park is the best place to stay if you are going to DisneyLand. Charles at the front desk is super helpful. He honestly made the stay stress free, even with all 4 kids in our group. Charles is helpful and very knowledgeable, a one stop shop for anything you need as well as information. My family and I will definitely be coming back.

Serenal, Juliana and Iris were a warm welcome in lobby. Check in was an easy and a positive experience. I would recommend anytime. Room was clean and easy to get to. Plenty of parking was available. Wish there was EV parking but that’s okay. Walking distance from Disney.