Overview
The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design inspired by classic rock music – welcomes you to escape to a sensational world with a palm-lined swimming pool, incredible rock memorabilia and amped-up recreation featuring live music – including some famous names. Your stay here rocks even more, because you get all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
- Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
- ·The ability to charge in-park purchases to the hotel room key
- Free package delivery to the hotel room for any items purchased in the theme parks
- Free parking at the main CityWalk parking garage
- Free Transportation to the theme parks and CityWalk
- Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
- Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
- Free scheduled transportation to SeaWorld and Aquatica
- Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
- Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
- Free Universal Express Unlimited passes for both parks
- Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
650
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- No more than 5 guests in the room
- Minimum 1 adult, maximum 5 adults
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Garden view
- No more than 5 guests in the room
- 2 queen beds
- Garden view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- Lit make-up mirror
- Access to "rock Royalty" lounge
- Continental breakfast
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request)
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Front entrance
Velvet Bar
Pool
Pool
Location
Reviews
TripAdvisor Traveler Rating
Needs some TLC
meganlH316YG on May 24, 2025
Great location and landscape. We were on the 2nd floor and it needed some TLC. Heavily-stained carpets, walls. Didn't look like a $900 a night room. Staff was friendly. I was under the impression we got ea...rly entry into Universal Studios. That is not the case.
Its back to its best
christopher b (Chester, United Kingdom) on May 18, 2025
we've been staying at this hotel for years. Every time on rock royalty level 7. we really thought this would be our last visit. our top reason to visit is the unbelievable staff, but rock royalty and the r...ooms was getting worse year after year and couldnt justify the prices. so when we walked to our room we noticed new carpet in the hall way, something that desperately needed doing. We entered our room, expecting the old worn furniture we'd seen for years. But i was like a new room. Carpet, furniture and the bathroom had a complete makeover. It was a really nice surprise. rock royalty room had lost its magic too. Only Nan and Wendy would interact with guests and the food and care of the room werent good. But that has changed. The food is good and continually looked after. Breakfast staff greet you with a smile and 'good morning' , something thats been missing for years. And evenings are back to how they used to be. Staff with personalities, Nan, Wendy and Meri are the best. Lovely people and fun to be around. Velvet and beach club is consistantly 1st class. And thats because of some of the best staff you'll meet. At Velvet, Sandra, Anthony, Skinny and Ken make you want to stay all night, and the same can be said at beach club, Hoover, Traci, David, Robert will make it very enjoyable to sit at the bar and have a drink. The Kitchen is with out doubt our favourite restaurant in Universal. The Acoustic brunch is superb and something we do every visit. We also had the prime rib dinner. I really hope they keep this. It was top class. Food and beverage manager Den should take a lot of credit for the above comments. A great guy and its clear his staff think the same. Hes doing a fantastic job. We didnt hear or see any constuction but fully undersatnd its got to be done sometimes. I dont understand peoples complaints about it. You cant moan about the hotel needing updating and then moan again because theyre doing it. If its happening theyre doing their best to make sure it doesnt affect your stay. So thank you Hard Rock. Things needed to change dramatically and youve done it. We've been visiting for 16yrs and its back to how it was. the best. And when the Epic Universe madness calms down a bit we will be back.
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