Active Advisories
Please be advised that Loews Portofino Bay Hotel will be making repairs to the façade of the hotel from late-July 2023 – December 2024 to maintain the immersive experience of the Italian village.
The external façade of the buildings will be repaired, and new windows and doors will be installed.
Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed.
All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time.
All efforts will be made to minimize impact to guests.
Overview
Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.
Universal Orlando Resort On-Site Hotel Benefits:
Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
·The ability to charge in-park purchases to the hotel room key
Free package delivery to the hotel room for any items purchased in the theme parks
Free parking at the main CityWalk parking garage
Free Transportation to the theme parks and CityWalk
Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
Free scheduled transportation to SeaWorld and Aquatica
Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
Free Universal Express Unlimited passes for both parks
Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
750
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden or Pool view
- 1 king bed, or 2 queen beds
- Garden or Pool view
- Bathroom with tub and shower
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Beach Pool
Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Let down by the spa staff
T9841WZne1 (United Kingdom) on Sep 07, 2024
We stayed for 4 nights in a club room. Fully aware of construction work when booking - it was a little intrusive but was fully expected. Club lounge fantastic - all staff there, check in , concierge, pool and bell hop were fantastic. Alex?, who manages the club lounge couldn’t do enough for us. Why the 3 star review? The spa on our last day - we were using this facility to have a shower before leaving. The attitude from the lady in the spa reception was disgusting. Demanded yo know who told us we could use the spa, then asked if we were club level. Then flatly refused our son a shower. On leaving we thanked her and were not even acknowledged. If Loews want repeat business they need to get rid of the spa operator.
Constant Construction and Not Worth the Price
tr117 (Wayland, Massachusetts) on Sep 06, 2024
We stayed at this hotel during what was supposed to be a relaxing vacation, but it was anything but. The entire property is essentially a construction zone. Scaffolding, plastic sheets, and workers were everywhere, creating constant noise and an unpleasant atmosphere. We were not informed of the extent of the renovations before booking, and had we known, we would have stayed elsewhere. The noise around the pool was unbearable, with loud construction drowning out any possibility of relaxation. We even had to leave the pool area twice due to supposed storms, and the staff forced us back to our rooms. Meals were overpriced and of poor quality, with limited choices. For the price we paid, I expected a far more pleasant experience. Unfortunately, it fell way short. I would recommend avoiding this hotel until the renovations are completely finished.
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