Active Advisories
Please be advised that Loews Portofino Bay Hotel will be making repairs to the façade of the hotel from late-July 2023 – December 2024 to maintain the immersive experience of the Italian village.
The external façade of the buildings will be repaired, and new windows and doors will be installed.
Areas where repairs are in progress may be visible to guests, depending on the location of their room within the hotel. Most common areas of the hotel and food and beverage outlets will remain available for guest use. There may be modifications required in certain areas as work is being completed.
All work will be done during business hours 9am – 6pm. These repairs are being done one section at a time and may be visible to guests. Guests can expect noise from time to time.
All efforts will be made to minimize impact to guests.
Overview
Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
Universal Orlando Resort On-Site Hotel Benefits:
Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
·The ability to charge in-park purchases to the hotel room key
Free package delivery to the hotel room for any items purchased in the theme parks
Free parking at the main CityWalk parking garage
Free Transportation to the theme parks and CityWalk
Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
Free scheduled transportation to SeaWorld and Aquatica
Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
Free Universal Express Unlimited passes for both parks
Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
750
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden or Pool view
- 1 king bed, or 2 queen beds
- Garden or Pool view
- Bathroom with tub and shower
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
Beach Pool
Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Stay away! Unacceptable service, horrible treatment of guests, poor premises. Ruined our vacation.
Mikalai A on Nov 05, 2024
Absolutely horrible and unacceptable service. The place pretends to be of high-end but doesn't care for their guests' needs at all. It all started from the check-in. I had requested a room on a higher floor 3 months prior to the arrival when I was making the reservation. I also received a call from the booking department a month before our to arrival to confirm the booking ang was promised a room on a higher floor. I also specified that it was going to be our wedding anniversary and it was really important for my wife and me to have a nice room with a beautiful view. Upon our arrival, we were told that the room would be on the 2nd floor (!) and there were no available rooms on higher floors. I immediately asked to check again because there must have been a mistake. In response I only heard that there were no other rooms and the place was fully booked. Trying to be nice, I politely requested to put us on the waiting list to change the room as soon as some room on a higher floor becomes available. I think it goes without saying that no one ever got back to us to offer a different room. Nobody even said 'sorry'. The only apology I received from the staff of the hotel was via a text message. When we came to our room, we found out that the hotel was under construction. Nobody thought it necessary to mention it prior to our arrival or at least during the check-in. Not only our view was of the scaffolding, the sliding door wouldn't open, and on top of that there was a lot of construction waste and garbage outside the door. The bathroom was designed by absolute morons who thought it wise to have a drain in the middle of the room so that all the water would flow from the shower along the whole bathroom floor to the drain. As a result, each time we would use a shower (even for a few minutes), the floor would be flooded and it was impossible to walk into the bathroom without stepping into a puddle. I wish I could say that was it. Not even close. Every request for room service went nowhere unless you called back once or twice to remind them about the request and most of the time they responded in a way that it was my fault that I didn't remind them about the things I needed. This level of service and treatment of guests is unacceptable in any type of establishment, to say nothing of a hotel that bares the name Loews. Old-fashioned decorations, bad smells on the premises, rude employees, no apologies, poor communication, lack of desire to be understanding and sensitive to guests' requests and/or comments... These are just a few things that are entirely wrong with this place. My advice is to stay away from this overpriced h/motel with horrific service. At least until they change the management and finish the renovation. Shame on you, Loews Portofino Bay Hotel. You ruined our wedding anniversary and didn't even care about it.
Perfecto!
chase4567 (Spartanburg, South Carolina) on Nov 04, 2024
Charming hotel. Staff was excellent and friendly at every point of contact. Housekeeping did an especially good job. Restaurants were delicious. Close proximity to parks a definite plus. Enjoyed our stay and the construction didn’t bother us at all.
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