TripAdvisor Traveler Rating

For the 2nd year in a row, my son's Cheer team chose this hotel for the Worlds Cheer event. Shortly after check-in, my son contacted the front desk as the shower leaked onto the bathroom floor and the tile... was coming up. They sent someone up to the room, but nothing was done about it to resolve the situation and he and his teammates were left to stay in an unsanitary room. As they navigated the tile movement, they found black substance under the tile that reinforced that the problem had been in existence for a while. I made multiple attempts to contact management at the hotel following his stay with no returned phone calls. This of course required countless hours on hold listening to their recording that "customer satisfaction" was their top priority. We have stayed at numerous hotels over the years, and this property will go down as the worst at providing service for an issue during and following the stay! Would highly recommend finding a different property for those visiting Orlando!

As we got to the front desk Andrea came to greet us. He was very friendly and offered efficient service. A good way to arrive to the property. Due to the multi cultural visitation in the area, it was so g...reat to be greeted by a s Spanish speaking associate

While it is a beautiful property, do be aware that shower floor is very slippery also I upgraded to a premium room which in the photos showed a corner balcony. We did not get a corner balcony - in fact th...ere was nothing special about the room at all. While I didn't see any other rooms, It simply didn't feel like I got an upgrade, when I asked about it I was told the room was bigger ? It had a chaise lounge but that was it besides the bed. Great entertainment in the area with restaurants and bars

Don’t rent a cottage unless you bring everything from your home with you including baking sheets and outdoor umbrellas and hand soap! The manager at the front desk told me that we had to supply our own ha...nd soap in the kitchen when we rent a cottage. Never ever have I heard of that. Sheets were dirty pool water was 100 degrees. They tested it. Front desk staff horrible. If you stay in a cottage bring towels too. You get a few beds a couch a kitchen table and that’s it. Not suitable for handicaps for sure either. We have 2 chairs on a balcony to sit outside. Oh did I mention we are a mile away from the from the main pool areas and dinning areas. You need a car. Btw we paid $3,300. For a week. Or should I say ripped off! Zero amenities. Highly recommend you go else where.

Very very disappointed. Shower floor was so slippery my wife and I had to stand on the drain so we wouldn’t fall . Called desk and was told they have no non slip Matt’s . Hopefully I will own the resort an...d fix the problem the next time I take a shower.