TripAdvisor Traveler Rating

Don’t rent a cottage unless you bring everything from your home with you including baking sheets and outdoor umbrellas and hand soap! The manager at the front desk told me that we had to supply our own ha...nd soap in the kitchen when we rent a cottage. Never ever have I heard of that. Sheets were dirty pool water was 100 degrees. They tested it. Front desk staff horrible. If you stay in a cottage bring towels too. You get a few beds a couch a kitchen table and that’s it. Not suitable for handicaps for sure either. We have 2 chairs on a balcony to sit outside. Oh did I mention we are a mile away from the from the main pool areas and dinning areas. You need a car. Btw we paid $3,300. For a week. Or should I say ripped off! Zero amenities. Highly recommend you go else where.

Very very disappointed. Shower floor was so slippery my wife and I had to stand on the drain so we wouldn’t fall . Called desk and was told they have no non slip Matt’s . Hopefully I will own the resort an...d fix the problem the next time I take a shower.

I, along with my sister and cousin, recently stayed at the resort from May 8th to the 11th. We went on the trip to celebrate my cousin’s birthday. During our stay we were locked out of our room for THREE h...ours. This was due to the battery of the lock being dead. It was a constant back and forth between the front desk and engineering team. This ordeal started at around 9pm and we didn’t get into our room until about 12:30am. We were told several times that the engineer would be arriving soon or he was already on his way to the room but this was not true. We must’ve gone to the front desk at least 5 times. Come to find out that the engineer himself couldn’t go into his office either due to a similar issue and they had to bring in someone from another hotel. We had other guests who went to speak to the front desk staff on our behalf as well. If this was an issue that was going to take a long time then they should’ve let us know from the get go. Instead we were lied to and misled. Imagine if we would’ve had to leave for our flight?? It was honestly ridiculous but the lies did not end there. As a result of this error, the front desk person talked to the manager Rafael, who had already gone home but I guess the front desk person was able to talk to him, and he said that we would be compensated for our night. Upon checkout we were told Margaritaville would also wave the hotel fees by this same front desk person. However, I checked my bank statement and all I have is a refund of $0.04 (from the fees). I tried contacting them through the contact page on their website and waited more than a week to see if I got a response or the refund. However, I have not gotten anything. I would like to think that the hotel would have honored its word especially after the inconvenience it caused us especially as this was something that not only disrupted our night but the night of the kind guests who waited with us. It’s a really pretty property and having stores/entertainment nearby is great but accountability matters. If someone from the team wants to rectify this or explain why we didn’t get a refund when we were told we would, please let me know.

Absolutely terrible customer service at vstays… We have stayed at Margaritaville Resort Cottages several times in the past. We went up this weekend for our daughter’s birthday and we treated with zero cust...omer service with this new company. The house was not what we reserved. We reserved a three bedroom with a pool and were given a two bedroom and the employee Sallena has zero customer service. We always bring a toy poodle with us and pay $75. Sallena informed us no pets were allowed under vstays… and looked lost for words. She told us we could change our reservation and never mentioned that if we didn’t the fee was $250. Mind you Margaritaville and the cottage rentals allow pets. Just not this vstays third party company. Selena should find a job where she doesn’t have to deal with people! She is very unprofessional! The charge is unacceptable!

We love the amenities at this resort. At the larger pool there is live entertainment and fun activities along with a bar and food. The smaller pool is laid back and quiet. Provisions in the lobby offers ...single beers/drinks/waters along with snacks and breakfast and lunch meals. Euphoria has a wonderful breakfast (we did not eat there for lunch or dinner ). We loved the live entertainment at night at the euphoria lounge. Walking to Sunset Walk was great ! We ate at 3 different restaurants there and also enjoyed a great live band for free in the common area ! Our room was clean and the beds were comfy. The gift shop is amazing with a large selection! Loved hearing Jimmy Buffett music playing in the lobby. We had a welcome rum punch and were treated to a complimentary room upgrade with a pool view. We also took advantage of Margaritaville perks ! If you don’t know look it up ! Great perks for members ! The 2 issues were #1) we returned to our room to find that housekeeping had not closed our door all the way. We thought she was still in there but she was finished. Unsettling to know anyone could have walked in our room while we were gone. #2). Our check in employee at the front desk was amazing however the girl who checked us out at 6:50 am was not very nice. She was obviously aggravated that I wanted a print out of my charges. I like to look it over before I leave just in case. I asked a couple questions about the resort credit and she said “YEP! It’s on there!” Never said thanks for staying, have a safe trip home or anything. She just seemed aggravated. I told her thank you and have a good day and she did not respond. Despite this ,I would definitely return to this resort and recommend it. It’s my favorite Margaritaville and I have stayed at several ! Fins up!