Overview
This centrally located Orlando hotel is near Universal Studios, Walt Disney World, and Orlando Premium Outlets. Experience a home away from home at this wonderful hotel.
- Complimentary hot breakfast buffet daily.
Check in
4 p.m.
Check out
11 a.m.
Rooms
350
Inclusions
Rooms
Amenities
Location
Reviews
Disastrous Experience at Residence Inn by Marriott Orlando: A Career-Limiting Decision
lisatkeys (Islamorada, Florida) on Jan 09, 2025
I selected Residence Inn by Marriott Orlando at SeaWorld for my company’s event in December. We have booked this property for over 15 years so you could say we’re loyal customers – until now. Upon my arriv...al on Friday evening, there were six police cars outside addressing a domestic incident. At check-in, the front desk team was busy handling guest issues. It went downhill from there. We experienced guests in the lobby on their cell phones threatening to kill people; people smoking marijuana in this non-smoking resort nearly every day; guests screaming at their children threatening to beat them if they didn’t get in the room; and more. I feared for my safety and that of my group of 15 colleagues, many of whom were executives and Platinum and Titanium Bonvoy members. As an event planner, this resort choice was a major career setback. The next day, I learned that the resort was now used for FEMA stays. I have been through Hurricane Irma and have extreme empathy for those displaced, but this information should have been relayed to the event planner prior to arrival. In speaking with the team I booked through, they informed me they weren’t aware that the resort was FEMA (they are offsite of course which is another problem). In speaking with the management team onsite, they just apologized for my inconvenience. I typically do reviews for exceptional experiences and try to work out any issues with the management team, but in this instance, I gave up. No one wanted to listen or really cared about my horrific experience at this Marriott property so I feel compelled to post this review. Certainly not what I would ever expect from any resort, much less a Marriott. Where is your customer service, Marriott???
Seriously Terrible - used to be great
candyingb (Green Bay, Wisconsin) on Dec 15, 2024
I have stayed in this hotel a couple of times in the last 7 years and loved it. We went last week 12/7/24-12/13/24 and I will never stay here again. The crime, the marijuana smell throughout the hotel, pol...ice and DEA agents coming to arrest the FEMA residents two different times during our stay at this hotel, one elevator working for the majority of our stay, no luggage carts any of the days available, hot breakfast was horrible besides the waffles, kids running all over without adults constantly using the one elevator available, we had zero bowls in the kitchenette. The bartender was very nice and the front desk clerks. Location of the hotel was convenient.
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