TripAdvisor Traveler Rating

Lovely hotel. Alittle isolated but feels like a resort with everything you need. From pickleball to spa to restaurant. Though most of the restaurants are subpar and expensive. Very salty! The description... of the food sounds great but each time disappointed.

Beautiful hotel and conference facility. We have loved the adult pool which is open from 5:30- midnight, so we have been able to swim before and after my sessions. There are 15 restaurants here - our favor...ite is the Land Remembered. Our excellent bartender, Cloud, was so great to talk with and he really took care of us. He also makes an excellent smoked old fashion! I am here for work, but this is the first time I’ve felt rejuvenated at the same time!

I’ve stayed at this hotel on and off for many years via Virgin Holidays and always had a great experience—until now. This visit was a complete letdown. Our room smelled strongly of wet dog, likely from the... carpet, and despite reporting it twice, no action was taken. When I requested a room across from my family member, the manager (Victor) was reluctant and tried to talk me out of it. That room turned out to be recently refurbished and far better—he claimed it wasn’t, which felt disingenuous. The second room we booked was left unlocked for hours with no explanation. On departure, we were charged for VIP parking we never used and told to resolve it ourselves. After already wasting hours dealing with room issues, I refused and the receptionist cancelled it down, but advised she was not supposed to do so. Its your error sort it out, I am not going from one department to another to resolve your mistakes, that is down to you, not me. Your mistake, sort it out. It's not too much to ask. The passing of Mr. Rosen, who used to personally engage with guests, may explain the noticeable drop in standards. It’s unfortunate, as I had planned to return next year—but I’ll be booking elsewhere. Florida has plenty of better-managed options. To me, the managers are covering up a whole mess in this hotel and come across as totally uninterested and lacking in experience and professionalism. Hopefully, Mr Santos will see this and request an internal review on procedures ?

This hotel is absolutely fabulous! I was here for a conference May 6-10. Everything about this hotel is wonderful. The gentleman who checked me in asked if I wanted an upgrade from the typical hotel roo...m. He put me into the Grand Suite. What a room; it had a small kitchenette, living area with a sofa and two chairs and a huge dinner table with 6 chairs. The room and bathroom were very clean. Thank you to him :) Staff- the staff is first class. I have never stayed at hotel where the employees are appreciative of their guests; this one loves their guests. I kept a do not disturb sign on my door the entire stay (I do every time I travel for various reasons) and a security guard came by to make sure I was okay. Restaurants- I live in the Cleveland, Ohio area and have nothing like these restaurants back home. I went to four of the restaurants on site and all were wonderful. Not a bad meal or drinks. The most impressive part of this hotel is they have a vegetable and herb garden on property to use in their restaurants. How much fresher can one get! Meeting facilities- very nice. Once again, the meeting staff and food were superb. In fact, my boss, coworker and I sat outside to eat and one of the meeting people came outside with glasses of ice water for us. I have never seen that happen before. In summary, I highly recommend this hotel when visiting Orlando. They pride themselves on taking care of their guests and making sure their stay is enjoyable. That’s hospitality!!

The venue is nice and works well for a business conference. There are multiple restaurants and the pricing is reasonable. The Check-In Staff and Housekeeping Staff need improvement. The Check-In Person ...completely ignored special needs, which were listed on the booking request. The Housekeeping Staff did not adequately stock the room and we had to call Guest Amenities for assistance.