TripAdvisor Traveler Rating

Beautiful property with a wonderfully friendly staff! Special thanks to... -Marie, Sandra, Miles, and Beatrize at the Spa...highly recommend visiting the spa! -Maria at Cala Bella....wouldnt eat here again, food was way too salty (and I love salty food!), ingredients are lower quality than fine dining outside of a hotel, especially the cheap/sour tasting olive oil. Grains bowl at the pool bar was actually better than this dinner. -Raffi at Cafe Osceola...surprisingly delicious breakfast buffet with lots of healthy options as well. Hotel was clean, pools were nice, only downsides were Cala Bella and sheets being a bit old/scratchy. Would highly recommended!

Terrible service and Roaches.. Booked and paid extra for King room. Hotel didnt have King available for night one and refuse to comp the price difference of the extra we paid. Also killed two roaches in the bathroom (see picture). Upon entering the room… As a frequent traveler its a reminder not to stay off brand.

Hotel is lovely and the staff are as well. However I give it a 3 star rating because the overall quality is so poor. Hotel is massively dated. Everything is just meh. The food is meh. The parking is abysmal. They do a horrible job at managing the valet/rideshare/ guest area. Every time we pulled in all lanes were blocked with cars and staff just standing around. Most of the cars were empty. I wouldn’t choose to stay here.

This hotel is dirty, from the floors, to the rooms, and the beds. The staff that helped at the front desk were extremely rude and condescending. The food in the restaurants was also overpriced and there weren't many options - overall would never stay here again.

Everything about the Rosen Shingle Creek is top notch. But I need to single out an exceptional employee. Kimberly at the Tobi burger and brew. She was personable, a great bartender and wait staff. She remembered our order the next day. As we did a repeat of the smash burger she recommended. She spoke so highly of Mr. Rosen and working for the resort. She couldn't say enough about how proud she was to work there. She loves her job and it shows!!