TripAdvisor Traveler Rating

We have stayed in dozens of Hilton hotels all over the USA in the past few years and have found very few that consistently exceeded our expectations. The Embassy Suites in La Quinta did so in our two night stay in early November. Besides being unusually helpful and friendly, we found the breakfast to be delicious. We had a problem with our air conditioning unit and the house engineer came to quickly fix it promptly. Overall, the room was spacious and clean. Overall a good experience.

One night stay with family. Lovely quite hotel in a great location. Spacious well appointed room. All areas of the hotel were clean and tidy. All staff we encountered were friendly and helpful. Plenty of free parking. Breakfast was plentiful including cooked to order omelette. Evening reception was a bonus.

We enjoyed an evening and early morning at this comfortable hotel. The lobby, restaurant and elevator with a view of the restaurant while inside are all beautifully designed...appears to be recently remodeled, is pretty and spotlessly clean. The same can be said for our room. We had a nice, hot shower and comfortable bed to sleep on. The complimentary, full breakfast with made-to-order egg dishes was appreciated and enjoyed. And the staff at check-in and at the breakfast were friendly and helpful.

From the moment we arrived we were greeted to a very clean and friendly hotel. Quick checkin and bonus, they had chargers for electric cars. We went to happy hour in the hotel where they had many snacks and a few drink options complimentary. Bartender was kind and worked very hard as he had no help. Our room was nice, clean and fresh looking. Probably one of the best Embassy Suites we have seen in a long time.

I booked a room for 7/12/24 and the AC in the room would not go below 79 degrees (see pictures for proof). The hotel didn't have an engineer on-site to change the thermostat manually. That is absolutely insane. It is 100+ degrees in the desert, the ice machine is broken, and the AC is locked. What kind of hotel business is this? I never want to stay at an Embassy Suites EVER again. My wife and I were so uncomfortably hot all night, and the room temperature rose to 81 degrees! The customer service and experience were absolutely abysmal. WARNING: PLEASE STAY AWAY FROM THIS HOTEL. NOT WORTH YOUR TIME OR MONEY.