Overview
Arizona Biltmore is among the world's most recognized resorts, heralded for its Frank Lloyd Wright-inspired architecture, luxurious facilities, and storied history as a playground of the rich and famous. Nestled at the foot of Phoenix Mountain Preserve, the legendary resort offers world class accommodations, eight swimming pools, award-winning spa, and two 18-hole PGA golf courses.
Resort fees include
- Hi-Speed, In-Room Internet Access (Wi-Fi Available in public areas)
- Biltmore Golf Replay
- Two bottles of water, refreshed daily
- Local Calls & Long – Distance Access
- 24-hour Fitness Center access with fitness classes
- 1-hour complimentary bicycle usage
- Access to the Twist water slides at Paradise Pool
- Lawn Games
Other fees include
- Historical fee
Check in
4 p.m.
Check out
12 p.m.
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Mountain, Pool or Garden View
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Mountain, Pool or Garden View
- Minimum 1 adult
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Seating area
- 24 hour room service
- Bathrobes
- Desk
- Iron/Ironing board
- Phone
- Safe
- TV
- In-room movies
Amenities
Aerial
Shops
Bar
Terrace
Exterior
Golf
The Wright Bar
Fitness Centre
Restaurant
Pool
Crystal Fountains
Dining
Saguaro Pool Bar
Tierra Luna Spa
Location
Reviews
TripAdvisor Traveler Rating
Enjoyed first visit, pool seat poaching a problem
527amyr (Tucson, Arizona) on May 30, 2025
Beautiful resort with big rooms. Plenty of pools to choose from. Very long walk to the parking garage if you don’t want to valet. Went to the coffee/ice cream shop every morning, appreciated they opened... early. The text messaging option for questions, etc. was handy. One day my room wasn’t serviced, which was fine but I needed more coffee pods. I texted and they sent someone to the room with them. All the service was friendly. Saguaro pool is great, love the in-pool ledges for sitting and reading on and the perfect temperature. Bar service was great. Only problem is seat poaching. I would get to the pool at 7am every morning and would watch multiple people put towels, hats, shirts on chairs and not return, if they did, for hours. Like 2-4 hours. Meanwhile half the seating is reservation only and people are trying to find chairs. Last day when people were asking me about chairs near me I said they haven’t been back in hours so I would consider it open. There doesn’t seem to be any monitoring of this.
BAD customer service - Antonio front desk supervisory rude and disrespectful.
Lisa D on May 30, 2025
I have always loved the Biltmore but on our most recent trip I encountered one of the most disrespectful front desk supervisors I have ever met. Clearly Antonio (front desk supervisor) thinks that customer... service is “below him” and that it’s not his job to meet customer needs and expectations. There is a lot of confusion around packages and fees which Antonio did very little to assist with. In speaking with him it was clear asking him to help was “irritating” that he should waste his time with a mere customer. I love the resort but my experience with the Citrus Club bad. They tried to charge for days not used and when asking them to fix “their “ issue they were rude and accusatory. In fact I think I could get better service from a Super 8. This is quite out of character for the Biltmore but keep a close eye on your charges - many people were double charged for things and there is a real lack of organization. Atmosphere is good and pools were wonderful but unfortunately a few bad apples and bad customer service soured it for us this time around. We will probably try again sometime but only after reaching out to their leadership team with feedback.
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