Hotel

JW Marriott Phoenix Desert Ridge Resort & Spa

Phoenix 4.5

Overview

Set on 316 spectacular acres in the Sonoran Desert in north Scottsdale – adorned with five sparkling swimming pools, two championship golf courses, spectacular spa and exquisite dining.  Gracefully designed rooms with private patios and balconies, deluxe bedding and beautiful views.

Resort Fees: 45 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

869

Rooms

Guest room
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Guest room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio
Additional details

King bedded rooms allow a maximum occupancy of 3.

1 Bedroom Executive Suite
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
1 Bedroom Executive Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Rollaway bed (on request)
  • Safe
  • TV
  • Private balcony or patio

Amenities


Location

Address
5350 East Marriott Drive, Phoenix, Arizona, 85054, United States of America
34 km from PHX airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Excellent!!

Mary K (Durango, Colorado) on Oct 12, 2024

I just wanted to let you know that you are doing a fabulous job with your Valets as well as your Bellmen!!! When we arrived Corbin the Valet greeted us and took very good care of us. Corbin was very professional and kind and he took our car to park it. Corbin got us in touch with Joel who was also very professional and courteous! My husband had just had surgery and could not lift more than the weight of “a gallon of milk “ and I was on crutches, so Joel was kind enough to bring all our bags to our room and he also put them up high for us to better access them. Joel was fun to talk with on our way to the room, and his character is over the top! Later, when going out to dinner Shane was right there at the curbside to greet us and to offer his assistance in retrieving our car. When we returned from dinner, David came right over and opened my door for me! Joel also came over to make sure that I had everything that I needed. Leaving today, Aaron the Bellman brought our bags down to the car. My husband said that Aaron was very professional as well! Thank you for hiring such quality young men to serve your guests!

TripAdvisor users rated this property 1 out of 5

Conferences are king - not families

Sarah K on Oct 07, 2024

Beware! This venue values conferences over regular paying customers and/or Marriott Bonvoy customers. My advice is to call in advance to make sure there is no conference going on. I’ve been a Marriott Platium Elite member for over 10 years and have never been treated with such indifference, lack of problem solving, and terrible customer service! When we checked in we were told there were no upgrades available due to a conference. I booked a suite online just to prove there was occupancy. To that they said there was a mistake and the app was incorrect. Instead we were placed in a room at the very back of the hotel (slide view) where it was a haul from the lobby to the room and children screamed heading down the slide from 9AM on. When we checked out we asked for a late check out of the option to purchase another room for the night. They said EVERY customer had to check out at 11am and leave the premises by noon. They were quite literally kicking customers out of the pool to accommodate a conference. There was no prior communication of this. If you are reading this that is because you are trying to decide this hotel over all the other amazing hotels in scottsdale. I say choose another. Kierland is amazing and also a Marriott property. It’s this hotel and the culture of their staff. They are never in the wrong and it’s not their problem you are not happy with the experience.

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