TripAdvisor Traveler Rating

I wanted to give a huge shout out to everybody that helped me set up my proposal! Savannah set me up with Angelica and Mckenna who took the time to show me all around their beautiful property and their Jingle event. We met Devin who works the pool area and he was incredibly friendly during our brief meeting. We grabbed dinner before our special moment at Kembara and the bartender (taller guy with a taper fade) was friendly and had out drinks our quickly. I highly recommend the crab fried rice and "Tales of the Floating World" cocktail. After our big moment, Mackenzie and Hannah K brought over a bottle of champagne and the whole team was congratulating us when they stopped by. The drink service at the fire tables was both quick and delicious. Whoever is making those espresso martinis is an artist! Everybody we interacted with was beyond friendly and they really went above and beyond to make our night special. As a Marriott employee who has stayed around the country and worked at several different brands, I can honestly say the JW is truly embracing the holiday spirit and taking their service to another level. Thank you all so much - Justin & Bri

The Jingle at the JW was a fantastic experience for the holiday season. They have ice skating, jump houses, lots and lots of holiday decor and amazing food options, including great gluten free options if you are looking. Hannah and Ky at the fire side tables were extremely helpful, kind and friendly. Overall the experience is super kid friendly and fun for adults. It’s also great for locals to come by for the night and get into the holiday spirit!

Check in was easy, but self parking is a bit of a walk. The minute you walk in, the resort feels huge. As we walked to our room, it was another long walk. So if you aren’t a walker, this might be an issue. The room we had was nice and had everything we needed. Our room faced the water park and it was quiet. The waterpark was a lot of fun and our kids loved it. We had no issues finding a chair and there is a QR code on each chair that lets you order food with ease. The lazy river was fun and the water temperature was perfect. We had the breakfast buffet at Tia Carmen. The food selected was limited but delicious. We also ate at the Asian restaurant and the food was good but a bit salty. The grass area has a ping pong table, lawn games and chairs to hang at after dinner. The gym was a good size and very well maintained. They also offered group classes. I’d stay here again with kids. I wouldn’t recommend for people without kids.

Beautiful resort but prepare to be fleeced each day. First of all beautiful resort, as it should be at $800 a night. The staff is wonderful. My biggest issue is not only is the price ridiculous they add on a $55 resort fee and $27 a day parking. This resort is not in the city and the self parking is close to half a mile away. $27 is insane. It gets better. A nacho without meat is $24! Drinks are $20. I could go on and on with the prices. The place is beautifu, butl I feel there are many other places that would provide more value.

Amazing time with a group of 7. Activities galore to do from ice skating to an amazing walk through handmade large gingerbread houses. The resort is decorated for the season and 15-18 year olds with us there was something everyone loved about our stay. The rooms are updated and the fire pit was nice for coffee in the morning watching the sunrise. Starbucks opens at 5ish. Lots of photo opportunities. Great staff always helping and kind.