TripAdvisor Traveler Rating

Excellent hotel. Beautiful grounds, well designed beautiful luxurious rooms, amazing spa, top level service, and a sense of peacefulness and calm due to the wide layout of the property. I went for a conference by will return for a vacation. Excellent four-day weekend destination.

When staying at other resorts in the past, even ones that have great service, it is not always consistent. Usually there are one or more employees who don't provide the best or good but not excellent service. Staying at Fairmont over labor day weekend was probably the best service myself and my family have ever experienced from the time that we arrived to when we had to check out. In particular I would like to say that Nikia Williams, Chana Barksdale and Robert Card were amazing!

I love Princess hotel, my favorite. Spa is so nice, but mostly people at Fairmont are simply so nice. Special hospitality is coming from gold lounge Jelena, Bryan, Ryan and Ana. They are outstanding, kind, professional and make the stay more pleasant and enjoyable. Thank you for all ??

Prat is very helpful. Very attentive and ordered us room service. Helped us find what we needed to. Very appreciative for him. We really needed the help late at night. Much appreciated. It’s nice beautiful here amazing resort great staff members.

Returned to this wonderful resort and stayed at their newly renovated Privado Villas. Had some minor issues with the room (A/C not strong enough, odor one evening), but the team helped fixed the issues. The kids loved it, as usual. But greatest experience came from interacting with the wonderful staff at the Privado section; Luca, Chana, Adrian, plus others. All of them took care of us. Everyone was super gracious and so nice. Whole family loved them! They made our 7 day stay so memorable. Thank you!