TripAdvisor Traveler Rating

This hotel is to relax, so if you're looking to party, this is not it. Rooms were ok except the bathtub....bathtub is very narrow, not ideal for someone who's on the heavy side. Pools were great. There we...re always chairs available unless you wanted a specific spot, then you'll have to get up early to save that spot. Food was ok. They had a variety every day. Sports bar is open 24 hrs where they serve burgers, hotdogs, chicken wings, etc. Beach is ok, very calm waters no seaweed in sight. The only action is when the locals come and the show kinda caters towards them. You'll notice the difference in pools/buffet/theater when the locals are there versus when it's only tourists.

Been here a week. Here for 1 more. First day noticed the a/c not blowing hardly at all. Went down that evening to talk to reception. They sent someone over he looked in the ceiling said couldn’t see anythi...ng and was going to look from outside. Nothing changed and he never came back. Next day back to reception and they sent someone else. It’s been livable but not cold. I’m on the first floor and last night water starts running out of my light above vanity in bathroom. Back to reception he was more interested in his plate of food under the counter and said he’d have someone come look in the morning and have the maid bring all new towels because I used them all drying my stuff and stopping water from running off vanity and all over the floor. I said you want me to wait until morning with water running through a light with electricity. Oh ok I’ll send someone right over. That was at 1am I stayed up until 4am and nobody ever showed. Went down again today she seemed quite concerned but yet again nobody has shown up to look at it. The maid who he was supposed to have come first thing in the morning with clean towels didn’t show up until noon. Tonight in buffet I sat for five minutes waiting for someone to bring water and ask if I’d like something to drink. Nope but he sure rushed over to help the table of 4 ladies that sat at table beside me. So I got up walked to waiters station and poured my own water. He just came over and topped up their waters and walked right by me and nothing. I don’t normally complain but first time in puerto plata and probably won’t come back

The best part of my stay was how comfortable everything was, the food was delicious everything was included as a member especially and I loved it. I would’ve loved to stay for even more days. We had our ow...n personal pool in our room, access to the beach.

A woman in charge of the games nicknamed baby is amazing! We played horse racing in the beach and it was so fun! There is all you can eat in 24 hours. Its relaxing. I would definitely consider coming here ...more often when I come to the Dominican Republic.

5/5 - Thank you to the Senator staff! Prior to arrival I emailed the hotel with a few requests, thank you Jessica (reservations) for helping to make our stay absolutely exceptional! We stayed in a swim-up ...room, that we would definitely recommend. The food, drinks, scenery, staff and weather was amazing! Looking forward to returning and would definitely recommend the Senator Puerto Plata???????