TripAdvisor Traveler Rating

I been trying to cancel and get a full refund back from this hotel for the past week under their terms and conditions . No response, be wary of booking with a deposit at this hotel, they seem not to want t...o return them. I hope this is just slow admin but there seem to have been other occasions of this.

We had an incredible dining experience at Bocados during our stay at Garza Blanca Hotel Mousai. From start to finish, the service was outstanding. Esteban gave us the best recommendations and truly elevate...d the evening with his attentiveness and expertise. Rosalio and Luis Angel were also wonderful, warm, professional, and thoughtful throughout. The live trumpet music added a special touch, and we were lucky to have a perfect front-row view of the sunset. The food was absolutely excellent. Every bite impressed us. We left feeling taken care of, full, and very impressed. Thank you to the entire Bocados team for making it such a memorable night for our honeymoon.

Great property! Make sure to have breakfast and dinner at Bocados at the resort. Hiroshi for sushi dinner. The spa experience was relaxing as well. Our honeymoon suite was beautiful and right on the beach ...to hear the waves at night. We definitely coming back in the future.

This is the third time our family has stayed at Garza Blanca in Puerto Vallarta, and we once again had an amazing time. The service and the staff at this resort are truly unmatched. Gio, Javier, Naomi and ...Edson at Bacados were incredibly kind, and happy to modify our breakfast dishes to our liking. By the end of the trip, Gio had our orders memorized! Julian and Martin served our dinners at this restaurant multiple times and made them equally enjoyable, and additionally made certain our final dinner for this stay was one to remember. Similarly, Alberto and Arianna facilitated a fantastic experience at Dao, offering excellent suggestions. We were also fortunate to have Enrique as our waiter at Noi, whose service was also impeccable. Finally, although we were not fortunate enough to see him all that often, Roberto is truly amazing and greeted us with incredibly kindness during our time at the pool. Overall our accommodations and the staff we had the pleasure of getting to know during our time at the resort made our third stay here one which was filled with incredible memories. We hope to visit again next May, as we are certain all our visits here will be unforgettable. Thank you Garza Blanca!

Garza Blanca is an "over the top" great resort vacation experience. The setting with the ocean beach mountains is majestic. But, the staff and dining experiences and room services set it apart. The staff a...re all so kind spirited and make you feel special. Breakfast at Blanca Blue each morning was the most amazing array of food you can imagine. Crepes omelettes made to oder, all sorts of grilled veggies, fabulous fruits, and pasties and an array of Mexican dishes. It's incredible. Our hosts at breakfast Christian, Junior and Javier Ulloa made us feel special. We have been coming to Garza Blanca in Puerto Vallarta for past 7 years and each time we are amazed. None better