TripAdvisor Traveler Rating

Big shoutout to Gio and Arturo (Bocados Breakfast) for taking care of us during our March 2025 trip. Their service and attention was great. We went for breakfast there every morning because the food was gr...eat and the service even better. Would definitively go back. Carlos & Diana.

Great food at the steak house( Bocados). Lobster tail really great! Drinks great pineapple storm with tequila amazing drinks. The view in the patio is amazing. Recommend doing dinner at 6pm yo watch the su...nset. Great service by Martin, Esteban and Ricardo

We had a great Spring Break trip with our kids (12, 10, and 6 years old). This was our first time both in PV and at a Garza Blanca property. We would absolutely return again. The resort is beautiful and v...ery well maintained as represented in the pictures. Here are the things that stood out for us: -The food is excellent and exceeded our expectations at every meal. We had dinners at Blanca Blue, Bocados, Hiroshi and Dao. All incredible. If you like Chinese, you must eat at Dao. We were very happy that they asked about dietary restrictions before every meal. -Spectacular views- from everywhere on the property. It was magical to see whales in the bay around sunset as we had our last dinner at Bocados. We also had amazing views of the ocean and the jungle from our room. -The two bedroom suite is a perfect set up for families. The room was beautifully decorated and everything seemed recently updated and modern. We all agreed that the beds were very comfortable and everyone slept very well. The steam shower in the master was a delight. -The staff is so attentive and friendly. They truly aim to please. Special thanks to Elaine, the Captain at Blanca Blue, who saw that our gluten free daughter had crepes every day we were there for breakfast. Rigoberto took wonderful care of us for drinks and lunch at both pools. There were a couple of things that were less than stellar in our experience: -Restaurant reservations are hard to get for prime times. We were surprised that, after being squeezed in at Bocados at 6:30, the restaurant wasn’t totally full as we were told. -We had an early morning excursion and had to leave the resort before 7am. Because no restaurants were open and room service was not available, there was nothing for our kids to have for breakfast. All of this said, we had a wonderful experience and we would love to return.

My boyfriend & I had the BEST time at Hotel Garza Blanca PV. I got us this all inclusive trip as a Christmas present. We were extremely well serviced by Ivan at the pool all week. We loved our water fall t...our guide/hike. The staff was lovely throughout. Unfortunately as soon as we arrived back home in the states my credit card was charged $175.72 USD for a supposed dinner we ate on our last day? Expect ZERO way of getting customer support from this hotel on the phone before you arrive or after you leave if something goes wrong. I have tried calling the resort every day since our departure. I have sent dozens of emails. One month later -still no response. Only an email with a receipt that doesn't show any details / context. So here I am still fighting a $175.72 charge when we were on an all inclusive plan and only purchased a $15.04 bottle of sun screen during our stay. The fact that this, a public post on trip advisor as my final plea for some customer service, is sad. Hey Garza Blanca PV- answer my emails or answer your phones.

Terrible hotel. I booked a trip with my brother and sister's family so all the cousins could be together. When my sister and her 4 and 6 year old arrived, they were told no rooms were available, despite th...e fact that they had booked months ago, fully paid, and had a reservation. They were sent to a different and much less expensive hotel with few amenities, 45 min away. Needless to say, the children in our group were not able to spend time with their cousins, and the resort made no effort to fix the situation. Each time I asked to talk with the manager, she was busy. Terrible place. I'll never come here again, and will never get that time back with family. Coordinated family vacations are both costly and use precious time. This hotel clearly does not care about guest experience and overbooks as a policy to pad their bottom line. If you want to be sure you have the place to stay you booked, go elsewhere. The other reviews about this happening are real - don't book here.