TripAdvisor Traveler Rating

This is our first stay at Garza Blanca Preserve at Vallarta. We are a family of 5. We were celebrating our Son’s 25th Birthday. We also traveled with a 15 year old and a 10 year old. The stay was beyond our expectations. The food was amazing. We purchased the All inclusive meal plan. Best decision ever

There's never a bad stay at Garza Blanca. The staff is super attentive. The service is always great. The food was spectacular. We go every year for our anniversary and we are never disappointed. From arrival to departure, everything is top shelf. The rooms and housekeeping staff and turndown service make for a great in-room experience. It was a wonderful week.

My wife and I visited Garza Blanca in Puerto Vallarta in September 2024, and we had an unforgettable experience. The time we spent by the pool was truly special, thanks to Ronnie, who was incredibly personable and attentive. The pool itself was pristine, offering a stunning view of the ocean. One of the highlights of our stay was snorkeling in the bay, where we saw a variety of beautiful fish right off the resort's beach. We also took a breathtaking hike with Edgar to a waterfall, where we swam in the natural pool beneath the falls—an unforgettable adventure! The service throughout our stay was exceptional. Our butlers, Alejandro and José, were always available to assist with anything we needed. I treated myself to an amazing lymphatic massage at the on-property spa, where I also enjoyed the hydrotherapy circuit with a gorgeous view of the entire bay. Every restaurant on-site offered excellent cuisine, and the concierge service made planning off-property activities seamless and stress-free.

Amazing!! Staff… amazing! Food…amazing! Views from all over…amazing! Rooms…amazing!! If you are looking for a relaxing, easy going, fully inclusive resort, this is it. The trolly might rub people the wrong way but the experience is worth it! Definitely going back!!

Do you know when you write a review and the manager writes back and says... I hope you will give us another opportunity?.... Well... I did and I don't regret it. First and foremost, I want to say thank you to everybody who was a part of our stay especially Adriana Colmenares. She made our stay spectacular by giving us an upgrade to a panoramic room. She also sent us a lovely gift when we arrived. It truly was magical. The property continues to be lovely. There are several towers so I am not sure which one is which. WEATHER: It rained at night and nice and sunny in the day. There is a lot of walking and that is nice. TROLLEY: I love the trolley and do not mind waiting for it to go to our room. We stayed in building 4. The only issue with the trolley was that we had to get up early one morning to make it to a boat and we didn't know it starts running at 8 am so I think there was an option to walk down... but that wasn't going to work... we were in a hurry. There was a Mercedes shuttle who just happened to be there and he gave us a ride. ROOM: Panoramic room was wonderful. Beautiful views of the ocean and a wrap around balcony. Multiple restrooms, 2 rooms with 3 beds all together. The only issue I ran into was when my son hopped into the jacuzzi and he said... Mami why did you pinch me?... and I said... I didn't why would I?... I ordered him out of the jacuzzi right away. Not sure if it was a shock he felt but I didn't want to chance it. We just didn't use it and it was fine. ROOM SERVICE: Was wonderful. It is there when you need it the most and you are hungry. The menu is good. The guacamole was not good two times... apparently they pre make it and twice it arrived black. The Room Service manager Ruby made it better and sent up some fresh guacamole and all was well in the world. Shout out Josue who was wonderful. RESTAURANTS: The breakfast is delectable. They offer so much, I can't imagine you being hungry. My son and nephews had a great time ordering exactly what they wanted. POOL SERVICE: Fantastic and although they are not always smiling and happy to take your order, they still do what they should be doing. They are courteous. They are also so so busy... There was this one waiter who would dance in front of the bar... and I found it so amusing. It made me smile. FOOD: Was overall great with a few bad seeds! STEAKS: the steaks were slightly tough. FISH: The fish was tough throughout the property. All restaurants failed to offer a good fish until...... I went to the Italian restaurant on the beach. It was a nice place to have dinner, however the fish was awful. You would think there would be better options and there just wasn't. A nice mahi mahi would have been nice. The waiter asked me to go to Blanca Blue the next night. He said they had great fish. For an extra charge they would make me a red snapper zarandeado. Jorge, Gustavo and Max were the ones serving us and they did not disappoint. Yes it was 100 dollars, but it was worth it. Was it wrong to have to buy a fish in order to get something so delicious? yes, but he was soooooo right... it was fantastic. I do believe the hotel can do better on fish but if you have a chance to order the snapper... do it. SHRIMP: The whole property has great shrimp... the coctail, the tacos, the grilled shrimp. PIZZA and HAMBURGERS with cheese were awesome according to my son and nephews. POOLS: The pools were great. We only have 3 at our disposal, but they are nice but small. Garza Blanca Cabo offers 7 pools I believe, but you don't have the option to swim in the ocean. BEACH: The beach should be the best part of the property but unfortunately it is not. Beaches in Mexico are not private, as they should not be. However, the beach often has trash and plastics. it is sad because Puerto Vallarta is known for their initiative to save the turtles. The beach is incredibly rocky and full of ocean debris. It hurts to walk in. The service at the beach is OK. I think what can be done is clean up the beach. It used to be so pristine, it is sad to be in it and see it dirty. Even if it is the beach goers causing the trash, the hotel should do a better job about cleaning up the beach. If it was just cleaned better, they would have one of the best beaches in Puerto Vallarta. Now, let's be clear, I am aware that when it rains, a lot of ocean debris washes up. It truly is a pretty beach from up above. THE GATE: Nobody really takes the time to than the people greet you at the gate... so shoutout for being so happy and lovely... Javier and Emily! CHECKOUT: I ran into a little hiccup and Adriana helped me. She made our stay from beginning to end memorable and happy. Would I come back? Absolutely, so long as Adriana is there!