TripAdvisor Traveler Rating

Please, if you have teens and/or travel as a single woman, DO NOT book here. We had the most horrific experience with this hotel, especially the night manager that was mentioned in other reviews. It was so... bad, I am requesting a formal investigation from the parent company and local authorities. Please, please do not support this hotel. The management is beyond awful, the rooms are dated and need repair, the food is average at best and the service is awful from the front desk staff all the way through the resort including management.

Karla made my experience in grand Krystal amazing! She’s so fun and gets the party going! The aerobics class was so fun ?? I would definitely come back and party with Karla! The hotel was very clean and th...e service was amazing. Staff was very friendly as well

The Good: - excellent buffet food every meal and every day, always something to enjoy for even picky eaters. - adult pool is kept as a adults only pool 99% of the time - Damien from the entertainment sta...ff was very friendly and would check in on us everyday sometimes multiple times to hang out or chat or take photos. The rest of the staff do try their best to get activities going during the day if that’s your bag - most of the staff you run into are at the very least smiling and polite The Bad - if you are a liquor snob like me, this is not your resort. The drinks aren’t bad per se, but there is almost nothing from the top shelf. Only one brand of beer (Tecate), drinks are dilute and often over sweet. - we payed for the two beds in 2 seperate rooms in our group, the first group was stuck sharing a single bed in a room that had no working AC, this was never rectified by the front desk because the hotel was “fully booked”. So the girls ended up sharing a fairly small bed, with almost zero room for them to set their clothing up and the room was swelteringly hot, again after paying for the 2 bed double room. The Be Weary: - the hotel is set up with 5 separated towers, from what I can tell the hotel room photos are from the main building and not at all what we stayed in, our rooms were facing other rooms or had windows into public walkways. Se be weary you are likely mot getting the beautiful ocean or garden view you are paying for, but if you’re not picky about your room or view then this is easy enough to get past - of the 3 A La Cartes they advertise only 1 was open, we dined at “the Grill” and food was decent but with such an excellent buffet it was hard to find a reason to go back, again not a deal breaker for most. - lots of locals at this resort and with that there were some staff that seemed disinterested in the English speaking guests and would prefer to assist the locals. Of course this is not all the staff, lots remained very friendly to us but we found this worth mentioning. Overall: this is a mediocre destination that could be a great deal if you pay the right price for it, we certainly over payed which makes our opinions a little more negative. So, overall I’d say if you’re not picky about booze, don’t require a top of the line bed room or dining experience this place could be acceptable but truly a 3 star resort.

All staff were very accommodating and friendly. Our room was very clean and spacious but a bit dated. The food very good with the exception of one restaurant, The Grill. The way the balconies were designed... it provided privacy and still had a view of the pools and a partial ocean view. We liked the fact that there was an Adults Only pool and there was very little noise transference from the family pools. A great place to relax, the night life was just ok. We would rate it 4.2*.

If you are looking for a place to stay that caters to the local clientele vs all guests, then this is your place! The staff at the front desk knowledge is very limited, we asked where we could find a stam...p to mail a post card, and NO ONE knew where to send us and the GSA had to ask three different team members and the result was the same, I don't know! And don's ask them a question about the surrounding area because they don't know anything about that either! If you need use the internet in your guest room forget about it... it's not available, you have to go outside your room and that is screechy at best. The food served is not very good in all aspects - items that should have been hot were cold and cold item were lukewarm at best. Everything seemed to taste the same... no flavor or seasoning of any kind and there was it was in some sort of sauce poured all over it. They have multiple restaurants on property but only 2 were open, the buffet and the Grill and each time we tried to make a reservation for that restaurant they were book for the day, and this is trying to book 2 days in advance. The hours of operation for the food outlets are even worse. The buffet does not open until 7 am so if you're and early riser don't expect to find any coffee before then. We had to go the XOXO store for morning coffee if we wanted it before 7am and that is NOT included in our all-inclusive package we paid for. the coffee in the room only made espresso which one would think you could just make a cup from that, but nooooo, the cup was demi cup and only had room for the coffee. As for the beds they are not just firm they are extra firm as in like sleeping on a board. The staff I have to say was not very hospitable and some were downright rude. But the shining star was Ms Valerie in the VIP lounge which we had access to, she was engaging and was as helpful as she could possibly be. If it were not for her hospitality I would have check out early and flown home on day 3 of our 7 day vacation. I personally feel that we did not get what we paid for from the property and would suggest you look elsewhere if you want a true luxury Mexican vacation.