TripAdvisor Traveler Rating

This hotel is not for anyone with mobility issues. Up and down stairs, hills gets exhausting after a while. No elevators. Pool water was cold. The food handling was sketchy, and staff listens to requests,... more water, etc but never actually delivers on your needs. I was told No by many staff when requesting water or non alcohol beer. We wanted to go home by day 5. Not worth the $6000 we paid

Uncomfortable beds, loud music all day and night, crappy excursions, no hot water in the mornings, sewage smell at the nest restraunt. Good members lounge and good bar service and great restraunt food tho...ugh

The surf break was great and right outside the hotel. The resort and rooms where clean. The food was good with a great selection. Make sure you sign up on the app right away to book your restraints. Ser...vice was great and staff were friendly. There is beach volleyball but due to all the weddings sometimes they don't set it up. Angelo was great from the entertainment team. The daytime entertainment wasn't very good overall and the nighttime entertainment was repetitive but not bad overall. Adult pool was a nice touch with beautiful views. Live DJ until about 1 am, which makes staying in villa 2 on the even numbers side very loud. Hemingways was the best place to get a proper cocktail and they have a bunch of games you can play ( it's down the hall from the lobby). The pool table in the sports works off reservations but there are different rules everytime you go depending on different staff. Paddle boards, boogie boards are included but be sure to be there at 9 as the only have them until 12. Surf boards only 30usd for 24 hours, 150 for the week. We would come back to this resort. We generally bring games, vollyball, soccer, Frisbee, speakers and now we will also pack ping pong paddles. Oh and when you turn in your towels make sure to give your room number and check your charges before you check out to make sure everything is order! Cheers happy vacationing!

The omelette station is the highlight of el bosque buffet . Hortencia makes the best omelettes every morning. Fresh ingredients. She gives people many options to make the omelette. Everyone keeps going bac...k for more. Highly recommend seeing her at omelette station!

I am always happy to return to the grand palladium every year. Friendly polite staff who go out of their way to make my stay wonderful. I will continue to return as I'm satisfied with service and staff at ...this resort. In particular Antonio at the beach bar. Efficient , friendly and knowledgeable. Thank you