Overview
Garza Blanca Preserve Resort & Spa is perched above a pristine beach, with stunning oceanfront views of Puerto Vallarta's famous ocean arches and the emerald jungles of the Sierra Madre. Luxury, quality and first-class hospitality are the essence of this exclusive resort, committed to making your stay an effortless and unforgettable escape into paradise. The stunning beauty of the sunset when admired from our infinity pool, luxury and good taste are all combined in a marvelous architectonic masterpiece. Located just minutes from downtown Puerto Vallarta, Garza Blanca Resort & Spa is conveniently located close to the quaint boardwalk and busy nightlife, while maintaining the privacy its exclusivity provides.
Book a minimum 3-night stay in a One Bedroom Suite category or higher and receive complimentary access to the exclusive Family Program. Car seats, strollers, monitors and more are available upon request at the property through the Family Program. Going above and beyond to make young vacationers feel like VIP, kids aged 12 and younger will receive child size bathrobe and slippers to use during their stay and will enjoy the variety of activities at the Kids Club activities available at the resort.
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
164
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Jungle or ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Jungle or ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Crib (on request)
- A/C
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Room service
- TV
- Oversize hammock
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Deep soaking tub with separate shower
- A/C
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Room service
- TV
- Oversize hammock
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 1 king bed, 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Crib (on request)
- A/C
- Laptop safe
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Room service
- TV
- Oversize hammock
Amenities
Lobby
Infinity pool
Jetted tub
Panoramic pool
Beach
Aquazul Bar Beach & Lounge
Bocados STK Bites & Meats
Kids Club
Fitness centre
Gift shop
Spa
Meeting facilities
Wedding
Exterior
Aerial
Location
Reviews
TripAdvisor Traveler Rating
Great resort!
Cynthia G on Dec 20, 2024
The service was excellent and the food was wonderful! The only thing we didn’t like was the beach…too small and too rocky. Our rooms were beautiful, housekeeping was awesome, your waiters and waitresses were the best. Our rooms and views were so nice. We hired one of the resort’s babysitters and she was so nice and our grandson loved her.
Extortion and Scam - Please Read!
David F on Dec 20, 2024
They will try every tactic in the book to scam you at the end of your stay. The “deals” that you are online are definitely too good to be true. Then, when you get the explanation at check-in, they still withhold information and the check-out experience is horrible! Look at other reviews (and cross-reference! Be a smart traveler); you will see that management is giving stock responses and is doing nothing to respond to people’s concerns. Our story: We book a Cyber Monday deal that promises many things for our 4-night room-only (non-all-inclusive) stay. Specifically: free breakfast, $320 USD in resort credit, and one-way airport transfer. We had to fight to get any of those benefits, even though they were promised in an email. I did everything right: called in advance, worked with our pre-arrival concierge, and in the end I figure that they scammed us into paying an additional $350USD… and they tried to scam us over $1,000USD!! They’re actively looking for people to not pay attention. Here’s how they do it: all of the pre-arrival conversations were unhelpful and we were told “not to worry, we will take care of you.” Well, except for booking airport transport. Despite our initial confirmation saying that we had a one-way transfer covered, they changed the terms and said that now only applies for +5night stays. There’s an extra $55 to pay. Then, when we arrived, it took 40 minutes with manager approval to get free breakfasts and they couldn’t even tell us where they would be. Finally and worst of all, the $320 resort credit only applies to 20% of your food and beverage charges and doesn’t apply to anything else. They force you to sign a document at check-in with the full terms and conditions of the resort credit, which is stated NOWHERE ELSE (I’ve checked the website, my emails, and when I called ahead they never responded to my questions about this), so as other reviewers have stated they are extorting people daily. After a very stressful 45-minute checkout experience, I convinced them to clear all of the breakfast charges. Oh, and one more trick in their book: during the check out-from-hell, they were trying to explain that our final bill seemed “off” because of the MXN - USD conversion. Hah, no, not even close. What really happened was that our check-out bill ADDED the resort credit as a charge, instead of removing it as a credit! The customer service agent did not apologize, he simply said “oh, you are right.” There are many reviews that you need to check out here with low star ratings. Garza Blanca is charging peoples credit cards in USD instead of MXN. They’re extorting people as a baseline, and hoping that people don’t do the math to see if the final bill is accurate. Even during our awful checkout, there were at least two other conversations happening on either side of us with upset customers. Aside from the extortion and over-charging, this resort is beautiful and the food and beverage team is great. We tipped 15-25% frequently because the service was great for food and beverage. I will update this review if they actually address the major concerns I’ve outlined here.
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