TripAdvisor Traveler Rating

Animación team was really wonderful and they helped us to have such wonderful holiday. Many thanks to Emmanuel, Gallea (I might have wrong spelling for this lovely girl with curly hair), King Kong and the whole animación team! Emmanuel kindly taught me dancing. Gaellea always welcomed me with big smile. King Kong was nice to check as to whether we are having good time. Si ! Ground is beautiful, food is nice. We will totally come back !

Just returned from our holiday at Catalonia, our second stay here at the same resort, and it was so nice to be remembered by the staff here . We had a great time and loved being privileged guests. The room was lovely with no issues . Bad points were mainly reception whilst I understand there are a lot of guests coming and going it was certainly a very slow process to check in and out or even have any queries answered seem to take forever. Food was nice in the alacarte restaurants and the air con was a welcome relief from the main buffet area which was un bearably hot and uncomfortable and very busy ( had to queue most evenings) buffet was OK average food with lots of choice ( the stir fry station was amazing though). The pool area is amazing. There is plenty of seating for everyone, although the area was very noisy at weekends when I believe the locals are aloud into the resort. Beach covers a very large area and is stunning and beautiful with plenty of sunbeds, we loved the juice bar ( go for the Caicu) and the Pure beach bar for a chill out area. But all the praise has to go to the staff at this resort especially the entertainment team who work tirelessly hard every day to make your stay enjoyable, big big shout outs to my guys Emmanuel and Alvani (King kong) two of the nicest guys your ever meet who go out of there way to make sure your having the best holiday thankyou so much , also like to thank pool bar staff Yohan and Felix beach bar Francesca and in the main lobby bar Jhonny and Hector who served us most nights all very friendly and hardworking . Im sure we will return again as Emmanuel says we are now familia. ??

Thankyou catalonia team emmanuel and king kong from the entertainment really looked after us. The food , the cleanliness, the staff were amazing this is our second visit and it did not disappoint. The entertainment team emmanuel and king kong work so hard around the clock and made us feel so welcome and comfortable thankyou entertainment team boys ??

Horrible unless you enjoy 90 f suite sleeping. How can you advertise air conditioning when it is warmer inside than outside. This Catalonia resort is the place to avoid in Punta Cana. We are a group of over 30 and 5 groups have the exact same problem.

I am writing to express my extreme disappointment with my recent stay at your resort from September 3rd to 10th, 2024.My vacation was ruined by an unfortunate incident: my credit card was stolen from my hotel room. While I understand that the card was not stored in the safe, I want to emphasize that it was in my wallet, which was inside a purse along with other important documents. This incident highlights a significant security concern, as it clearly demonstrates that personal belongings are not safe, even when left in the room. On September 5th, I discovered that my credit card had been stolen and used to make an unauthorized transaction of 850 Canadian dollars within the Punta Cana area. I immediately reported the theft to the hotel’s security department. Despite filing a report and allowing them to inspect my room, the perpetrators have not been found after 72 hours. Between September 7th and 9th, I had several meetings with the Guest Services Director to discuss this matter further. To my dismay, throughout my entire stay, I was not offered any compensation for the time and stress I experienced. I lost approximately 7 hours due to filing reports, speaking with staff, and having my room inspected. This ordeal negatively impacted not only me but also my husband, mother, and grandmother, who were all involved in dealing with the hotel administration. The Guest Services Director promised to submit a claim to the insurance company, but I am uncertain if this will fully resolve the issue. I expect the hotel to take responsibility for what happened on its premises. I am extremely disappointed with the hotel’s response to this situation. I anticipated more care and support from the staff. I would also like to highlight that the feeling of insecurity was exacerbated by the situation on the beach. The beach area was often frequented by individuals who were not hotel guests, as all beaches in the Dominican Republic are public.Although security was unable to remove these people, their presence made us feel uncomfortable. We frequently encountered non-guests consuming alcohol near our lounge chairs and behaving inappropriately. Addressing these issues with security did not always lead to an effective resolution. I expected to feel safe and secure during my stay at such a prestigious resort. Unfortunately, this incident ruined my entire vacation and left me with a very negative impression. I request that you investigate my complaint and take appropriate action.