TripAdvisor Traveler Rating

We Enjoyed our recent visit at nickelodeon punta cana, some small hiccups when we first checked in but the main desk rep Vladimir put things at ease. We were lost on our first day had a few issues and he... came to rescue so bravo to him !! Our room was a standard swimout nothing to brag about but nice clean and functional. The Bartenders and service was awesome across the resort big shoutout to Leonardo at the beach bar and the crew at the snick bar that are included in my pictures with my son. The food was good enough to enjoy and the dinners were very good with great service especially Ruben and Marco who worked at WOK WOK restaurant. The waterpark was nice and good for the kids but I felt after a few visits you may just stay at the main pool were the drinks are flowing and kids loved the infinity pool as it was not deep and perfect to relax and have fun all day. Overall if you have kids it will be a ton of fun for them with all the character meet and greets and activities that are planned throughout the days. Tip well and enjoy top notch service !

Our butler, Dariel, was fantastic!! I’ll start by saying we are not high-end travelers. Give us a pool, drinks, good food, and entertainment, and we are happy. The resort is nice, but rooms are outdated. ...We came a couple years ago, and they’ve made some nice improvements (the Sweetery and arcade are nice touches). Unfortunately, the food is still lacking (both quality and options), even compared to other all-inclusive resorts. Drinks are watered-down, use lower shelf liquor, and are served in kid-sized cups. The young kids have fun, which is most important. Unfortunately, my 9 and 10 year old were often telling us they were bored. We were looking forward to experiencing the new waterslides, but after my kids went down each slide once, they were done. It looks like they improved the recreational area (tennis court and soccer field). So while nothing about the resort ruined our trip, we likely will not return. Hoping the other Karisma resorts outperform this one. We are prestige members, and are disappointed in general about the lack of access to the resorts we had available to us when we signed up. Whatever drama is going on with ownership seems to leak into the customer experience. While we will continue to travel to Karisma resorts, and aren’t upset about the idea of joining a membership with a company like prestige, your dollars are better spent with other companies that will keep their promises and be more upfront (prestige = sleazy).

Hi, I can say that I’m a frequent punta Cana traveler. We chose to stay at the Nickelodeon resort because we have 3 small children ages 5,5,9. We figured that it would be a great family friendly experience.... We usually frequent the Hyatt Zilara when traveling as a couple. So I know I’m starting out with high expectations for resorts. We stayed here for 5 nights. Here is our experience…… When we arrived I could tell right away that our experience wouldn’t be great. The lobby was dirty and handprints were all over surfaces. Our “concierge” didn’t want to review the resort with us when we arrived because it was late. Concierge is a joke, he only responded to our request once the entire stay! We got there about 5 pm, which isn’t very late at all. He pointed us to the space walker for dinner and said it was the only thing open, but in fact it was reservation only. We ended up finding the buffet and had our meal there. So not only was the concierge unresponsive he didn’t even know the schedules for restaurants! They also only try to up-sale you on activities, spa treatments, and character experiences, if you don’t choose to purchase them you will be ignored the rest of your stay! Moving on to food! The hotel advertises that it’s all inclusive “Gourmet” they use this term liberally! This resort has the worst food experience I’ve ever had at a resort, cruise, or even freaking Golden Corral! Listen we aren’t high calorie humans, but we do enjoy a good meal. At the buffet for dinner we barely got water, there were flies, the food was terrible and had no variety. We basically went hungry that night. We ate at the buffet for breakfast the next morning, hoping it would be better, it’s also the only option for breakfast besides room service. It was in fact worse, more terrible service, barely any utensils, no drinks, flies, hot, overly crowded, horrible and I mean horrible selection for breakfast. Warm milk for cereal too! We tried room service the next morning and it was ok, much better than the crazy and gross experience at the buffet. We chose to avoid the buffet at all costs. Moving on to the restaurants that required reservations. You have to make sure to book your reservation at exactly 9am when it opens for booking or you will be stuck at the buffet. Only 3 of the 4 restaurants are available with limited seating every day. The individual restaurants weren’t too bad. The food is subpar, definitely not “gourmet!” I will say that the service in the restaurants is very good. We got enough water glasses and the waiters are more attentive in that setting. Food options for the beach and waterpark are also limited. Near the beach is Fresco, again subpar tacos, burgers, and ceviches. Near the waterpark is Aqua Bites, now this place is probably the best for lunch. They have a variety of “good” food. They offered pizza, burgers, wraps, salads, and wings, even some desserts. We would order room service for breakfast, instead of the buffet. Get this, we ordered coffee they brought the coffee and milk, but no coffee cups! We inquired about the coffee mugs and they said we had to use the ones in our room. I explained that we had only one and they just shrugged their shoulders. I used the same coffee cup for 5 days guys!!!!! I had to wash it myself and my husband used a water glass for his coffee. I think I’ll end on the food rant now. Moving on to our room.. We booked a swim up suite. We were placed in building 6 on the first floor. This room felt worse than a motel 6! It was not very clean, again with the handprints all over everything. Windows aren’t even wiped down. Mildew in the shower and the room had the most horrible musty smell! I also observed mold growing on the glass of the bathroom! I will post a picture of that. Dust was everywhere as well as hair ,rubber bands, small pieces of paper. The rugs were so gross, stained and never vacuumed. Nothing worked well in the room! 1 remote for the 2 tvs, no trash cans besides a hidden one under the mini bar. The minibar was only restocked once the entire stay, not everyday like they advertise. The absolute worst part of it all was the noisy a/c that didn’t cool very well. It made this high pitched sound every few seconds. I had to sleep with my noise canceling AirPods in to get a couple of hours of sleep in peace. Our room was never cleaned well! I’m big on being clean! We weren’t offered another room after complaining, we just had to deal with it. I had to double my family up on allergy medicines and pain meds, as we all had headaches. I’m pretty sure there is hidden mold under the paint on the walls. Activites The waterpark was good. They had a side for the smaller kids and a newer side with bigger slides and pools for older kids. My kids throughly enjoyed the water park. Service was ok, we had to give large tips to get staff to come back to us for drink orders. We made the trip as fun as possible for our kids despite the bad room and food. They have character experiences and some kids clubs that are good. I’d say that they lacked in activities for children being a kids resort. They had a bounce house and face painting every night, my young daughters did enjoy that. The beach was great, as well as the beach pools. Drink service was better at the beach than the water park. They have free daybeds and lots of shaded lounge chairs available. There is construction happening near the beach pools. We stayed away, but my son did cut his finger on a broken pool tile. We had a very good time on our beach days. Again, we tried to make the experience fun for our children under the circumstances. Staff…. I don’t want to diss on the staff too much. The restaurant staff were great as well as the drink service. The children’s staff were also great and attentive to the kiddos. I wish they had more scheduled activities that weren’t an extra charge! Overall I’d give this resort 2 stars!! I’d book somewhere else even if it seems like a good deal! Please don’t be persuaded by the Nickelodeon logo as we did!

The best part was the water park. Everything else did not meet our expectations. When we arrived and after check in we quickly were greeted by a member of the prestige team who represented himself as our... concierge. I was distracted with our 2.5 year old so didn’t realize he was setting us up to participate in a sales presentation. It was all under the guise of taking care of us and getting us access into the pajama jam the next day which was a must do for us so that little one can see his favorite characters. When we got to our room (Flat swim up suite), the room was decent though the baby gate to the pool was broken and hard to open. The room had a heavy moldy smell to it. We contacted our travel agent who connected with the resort. They did address immediately by switching our room. That room smelled moldy too but less than the first. They only had 3 restaurants open our first night (no buffet) and all required reservations. They were booked. We were able to get into wokwok at about 9pm as a walk in. The food was ok. The chopsticks at our table weee full of mold. We were only able to eat at wokwok and the buffet. Would have loved to try the burger spot and the space themed restaurant. Twice at the buffet after we got seated it was hard to get utensils and beverages. I walked up to an employee who was folding utensils for utensils and she told me she’d bring them over in a minute. She never showed up. We weren’t attended to at all at the buffet without flagging someone down. The Pajama Jam was fun and little one enjoyed it. It was worth paying extra for and having sat in a 1.5 hour sales presentation to get the cost discounted. Room service food was mostly salty. We only stayed 2 nights at Nickelodeon before moving on to the next resort so we did with what we had and made the most out of it. I didn’t love having to manage reservations for restaurants and the activities for the day on two separate places. Activities are on the app while restaurant reservations were on a link in browser. As someone who appreciates luxury, ease of access and choice, and quality service, I wouldn’t return here for more than 2 days.

I loved everything about the hotel. I've been there about four times and I'm always delighted with the service, the staff, the cleanliness, the shows, and the hotel in general. So much so that on this visi...t, I joined their prestigious club!!