TripAdvisor Traveler Rating

From the moment I checked in, to the moment today I checked out, Thomas my personal butler has been 1000% amazing and would definitely go out and beyond to serve my needs and assist me in anyway he could. I would definitely recommend having Thomas and sad to leave this wonderful resort

Dont stay at this hotel. They scam you at casino with bogus games,promising wins. Dealer even asks for a cut and you loose a serious amount of money. CASINO is always empty. MACHINES AND SLOTS are form the 80's Restaurants always make you wait For more than 40 minutes. On top of that they have tables visibly available. Showers at beach dont work.

Visiting this resort was the most wonderful experience! From the moment we arrived at check in until the very last moment when we said good bye was marvelous! The staff, food, rooms, services and activities were excellent ????. The reception team and our concierge were accommodating and readily equipping us with information throughout our stay to make it smooth. Waiters, waitresses, housekeeping, entertainment staff.. Everyone treated us with love, kindness and a smile at every turn. Not only did it have activities for adults but for teens and children. It accomated all ages. The resort itself was immaculate! It was paradise yet felt like home. It is a place we are assured to come back to, and won't be long before we do. Highly recommend this place!

3rd time back this year, and just as good as the 1st, rooms are clean and spacious, food plenty of choice, didn't need to worry about getting up early to have an umbrella round the pool, the entertainment team work they butt's off from mid morning till late at night to keep everyone happy and entertained, Chipi, shaggy, yamburo i miss you guys in this heat it must be exhausted and all deserve a pay rise and tips just like you would tip the waiters and cleaners.one of the best things about coming back everyone remembered my name and even the bartenders remembered what I was drinking and would be pouring my drink as soon as they me standing there without having to ask me. All staff are so friendly and nice I've seen reviews where people say English speaking get treated differently and that is definitely not the case coming from someone who can't speak Spanish. 9 more weeks and I'll be back at my 2nd home, cant wait.

The hotel is very clean. The beach is amazing. The food is exquisite. The activities are very good. My kid had an amazing time at the kids club, thank you Leiby Rosa and of course the entertainment was great. I will definitely come back here on my next vacation .