TripAdvisor Traveler Rating

My family had an Awesome experience with the Royal Club Level at the Occidental Punta Cana. Henry, Hipolito, Yajaira, Yuleisi, Edileni, Bosilia, and Wendy were amazing people. We highly recommend staying ...here for the best service you can get.

Just got back from my first time at this resort. It shows its age in places but seems Barcelona is upgrading but by bit. The buffet was average. The itailian and Mexican restaurants were pretty decent. The... pizzeria was great but wish they opened for lunch too. The taqueria wasn’t great. The royal restaurant was wonderful. Great staff and food! We had a hiccup with the bidet leaking though we never used it. Were given a new room no questions asked. Most of the people we talked to are repeated customers that come here time after time. The staff were wonderful! Some standouts were Tomas our housekeeper, Wendy and Hippolito in the royal restaurant, and especially Willy Bruno in the royal bar that made the evenings very fun and memorable.

I love our stay. The attendant Josefina Rodriguez is fantastic. She is very sweet,friendly and very nice. We are at a group friends from 14 and she is the best attendant ever I see on us vacation. I recom...mend everyone to come here and ask for Josefina Rodrigues at the bar.

Josefina Rodriguez took great care of us. She brought us great drinks constantly and was extremely friendly. The hotel was good. We had a lot of trouble getting reservations for the specialty restaurants a...nd was only able to make 1 reservation.

I am usually not one to complain, but my husband and I were a bit disappointed with our stay. We were surprised to find out that on our 6 night stay, we could only allowed to eat at 2 of the theme restaura...nts. Every other meal was at the buffet. The buffet always smelled like raw meat for lunch and dinner. Also, none of the waiters would fill our water as we ate. In general, most of the staff weren’t very friendly and some were even a bit rude. The property itself is very nice, though. I wish we’d have paid a bit more for a slightly nicer resort with better food.