TripAdvisor Traveler Rating

Stayed one week during Christmas with large group of our family. The beach is beautiful. The pool with swim up bar was also fun. We ate at the steakhouse, oriental, and Mexican restaurants and liked our food. The main buffet, beach buffet, and pool snack bar were also fine. Our room had good A/C, but others in our group complained their’s didn’t work well. Overall we enjoyed our stay. The rooms could use some upgrading (building 24).

We had a lovely time here for Christmas with friends. 12 of us in total. Amazing service from Josiphina at the beach bar/ restaurant. She would bring trays of drinks to us on the beach. Our butler Carlos booked all of our dinners for us before we got there and gave us the gala dinner in the buffet for Christmas Eve which was amazing! He was always happy to help with any questions we had. So much fun and a wonderful time here

We spent almost 2 weeks at the resort, first week on the main resort, and the second week we upgraded to Royal. Not sure how the ratings are determined for these hotels, but I would not classify this as a "5 star" by any standard. If you are coming with 5- star expectations you will be disappointed. However, if you book in advance, you are also not paying 5- star rates ( for those who do not book in advance it will be closer to price point of 4-5star, and in my opinion overpriced for what you get). Positives: 1) the property is beautiful. The beach is stunning; wide, clean, powder white sand, and just beautiful with the tall palm trees. They also nicely maintain the common spaces, walkways, landscaping is gorgeous. Note: this is the Atlantic side, so ocean can be rough. 2) Most of the staff is helpful, and try to speak English. 3) Pizza and tacos are great for late night snacks, and probably the best food option for quick meal. 4) Upgrade to Royal, it's worth it. Much more private, and slightly better food in the restaurant, and definitely better service. Negatives: 1) Our expectations were realistic regarding the food. We always found something to eat in the buffet, but it was average to low quality, and nothing really had flavor. Would be nice if they served some other meat besides pork chops and chicken. 2) Our main issue regarding the food was they do not understand basic food safety and preparation. They need to train their chefs, cooks, everyone in the kitchen on cross contamination, mixing meats with vegetables, dairy with non-dairy (dangerous for those allergic). The cooks preparing the omelettes in the morning reuse the same bowls for veggie omelette as they do for those with ham, meats etc. Not good for anyone with dietary or religious restrictions. I also do not eat dairy or ham, but had cheese and ham in my omlette more than once. They also prepare vegatables right next to where they are grilling pork chops, using the same spatulas, etc. Raw meats left next to cooked food, etc, etc. 3) Very bad AC in rooms, both Royal and non-royal rooms. 4) No shade on beach, only palm trees. The trees are beautiful, but make it tricky to find shade. Royal side has shaded area. 5) All rooms need a good renovation Overall, our trip was good because we tried not to let the food situation ruin our trip and got slightly better when we upgraded to Royal, and we also reset our expectations. This is barely a 3.5 to 4 star resort on its best day, and only 4 star if they improve the food situation.

TEAM RECEPTION SR. DANNY RAMOS LOBBY WAITER MARIA REYES BARTENDER AT THE TERRACE WILLIAM BREAKFAST STAFF SUPER GREAT SERVICE ,GREAT SERVICE, THE ROOMS ARE CLEAN , THE PERSONAL ARE SO FRIENDLY. WE LOVE ALL RESTAURANTS BEST ONES ARE ORIENTAL,CARNES Y MEXICAN. WE LOVE THECTERRACE PIZZA AND TACO PLACE, WE ARE GOING BACK THIS SUMMER!!

We had made our reservation through ClubOne Hotels, but the resort claimed our reservation had been canceled — something we NEVER did. After spending nearly **two hours**, we managed to get our booking reinstated. Once we re-instated the reservation, the staff told us that there was an issue with our child’s age on the reservation — it didn’t match the age listed in the passport. While this was clearly a booking error, instead of offering a solution, the resort made us pay an **outrageous additional fee** for what amounted to almost the cost of another entire room. The entire situation felt completely unfair and mishandled. We had done everything on our end properly, but the ClubOne Hotels AND resort’s inability to manage basic reservations and their insistence on charging us turned our vacation into an incredibly stressful experience. Instead of offering a solution for the confusion and inconvenience, they just kept insisting that we pay up, with no regard for the stress or frustration they had caused us. I strongly advise against booking a stay here. What was supposed to be a relaxing vacation turned into a nightmare, and I will never recommend this resort to anyone.