TripAdvisor Traveler Rating

Amazing! Food, room, and service! Star employees like amazing employees Marileidy at bar Tematico Jenny Lorena this 2 ladies go above and beyond! This is what customer service is about it. I’ll be back here you are not a guess you are a friend!

broken furniture, rooms full of bugs, food will give ya the runs. terrible time unless you come for the disgustingly cheap all inclusive alcohol

When we ARRIVED the Front Desk Agent gave us each an upgraded Junior Suite. This was done BEFORE any issues presented themselves. When one party got to her room, it smelled musty and the Air Conditioning was not working. Eventually they changed the three rooms so that we could be close, but we were put in another section. Regarding the ORIGINAL section we were put in: While one party was at the Front Desk trying to resolve her room issues, she received a call in her room from Maintenance (I was there, so I took the call for her). That person told us that the ENTIRE section was under repair and that all of the rooms in that section had issues. Front Desk should have had those rooms labeled as Out of Service. So there is a lot of miscommunication between them and the Housekeeping department. Later on when they moved us, this party's room again had issues. I can send you the photo taken of a minibar, unplugged and sitting on the floor, and of stained pillows. Her room had bugs, and was at first what we thought was dirty. She was then told that the room would be cleaned. She assumed that the room was in process of getting clean so we just went with that the Front Desk told us. The fact of the matter was that this room AGAIN SHOULD HAVE BEEN PUT IN AS OUT OF SERVICE as Maintenance told us this room was getting renovated. She had to be moved YET A THIRD TIME! She wasn't in her final room until after 11 PM on our first day, so needless to say, our first day wasn't what we thought it was going to be. Regarding the first room I was in, our AC, while working wasn't working to the capacity it should have been. And when they moved me, I had no towels in the room, and our minibar was unplugged and empty. I had to call for minibar service and water. Towels were delivered while we went to dinner. Water was delivered on Monday night, but no one knocked. We found warm bottles of water by the door the next day. Tuesday we did receive a visit from someone (supervisor??) and let her know about this, and she did have someone take care of my minibar. Another also had an issue with her TV not working, but someone did come to resolve that. First day wasted on issues that could have been avoided. Your restaurants and grounds are very good and you also have hard working staff in those areas. Not sure why the Front Desk personnel cannot provide straight answers, or discuss anything with us without a supervisor and even then, we never saw one at the Front Desk

The food is worth coming to visit on its own, let alone the incredible staff and facilities! I would recommend visiting La Lola, the food is perfect and we’ve made an effort to visit more than once on our two week trip and would highly recommend.

The beautiful place we have ever been to. So many restaurants and bars to choose from in the most idyllic setting. Paradise??? The staff can’t do enough for you. Everything taste is catered for. We will definitely be returning to this amazing place.