Delta Hotels Quebec reviews
1656 TripAdvisor reviews
NYC >>QUE.
206Bennett (Brooklyn, New York) on Feb 25, 2025
My first time back to Quebec City in 39 years (1986), this time with my family. We drove 9 hours from Brooklyn, NY and was happy to arrive. I to work for Marriott (Westin Brand), and it was also nice to be... recognized as a Bonvoy Member. Our room number was 788, it had a good view of the St Lawrence River to. Some engineering issues… some wallpaper was missing in spots(left of the desk and in the bathroom). In the bathroom the light fixtures were rusted and there was no exhaust fan to inhale the steam, etc…The sink had the plug with a long chain, so this seems quite dated for me. There was no safe in the room to keep any valuables, ie passports, etc…. We came down for breakfast 2 days in a row and had the buffet, great service from the staff, didn’t catch any of their names, sorry. I did show them my Marriott F&B discount card and they gladly accepted it. Loved the heated pool, though just last Sunday, it didn’t as hot it was on Saturday. As in other reviews, yes you have to access 2 elevators to get to your room. We went snowtubing and when we arrived back to our room it hadn’t been serviced yet, it was too late as we went to the pool then had to get ready for dinner outside of the hotel. Thanks a much needed relaxing stay away from NYC.
Overpriced
Richard V (La Baie, Canada) on Feb 21, 2025
The Delta in Quebec City has high class hotel prices while cutting corners that makes for a disappointing experience. First, upon our arrival in the room the heating had been left off so it was freezing i...n there. I turned on the heating, but due to poorly insulated windows it took several hours before it got comfortable and longer for the washroom. At night these windows let traffic noise in. On the other hand the TV doesn’t turn off. When you turn it off with the remote the image goes out, but once the lights are turned off it gives off a greyish glare all night, which is annoying. You want to call reception? Good luck. I tried a few times and I would get a busy dial tone. I tried to setup an alarm on the radio alarm clock (which is also outdated), but I never succeeded though I use to be a telecommunications technician. The room has no type C charger. Some of the furniture needs to be replaced as does the carpeting. The shower temperature varies greatly as if we were in the 1970s. The staff is very good and the room was generally clean. In the morning since the Pee-wee tournament was happening, the restaurant didn’t serve at the tables, but had a self-serve breakfast buffet… at 26$ (plus taxes) which is around 30$ per person for a self serve buffet! Parking is 25$ ( plus taxes) per night. In conclusion, I would say this hotel doesn’t live up to what is expected of such an establishment.
Great Location
Rob H on Feb 16, 2025
Great location for exploring Quebec. Everything -- carnaval, old city, plains of abraham all within walking distance. Layout of the rooms/hallways makes it quiet! The hallways do show wear and tear, but... the rooms (we had connecting rooms) are good. Little noise from the street. We had the breakfast package--get to order off the "left side of the menu." Made starting the day easy. We had a car and no problems with the parking garage. Only two elevators for room floors 4 - 12. You wonder who designs these hotels with only two elevators for the room floors?!
Deceitful
RC M (Ottawa, Canada) on Nov 23, 2024
Was told I was getting a micro wave at no cost given I'm a member but upon arrival, they advised me it was 20.00. The receptionist said that being a member does not change anything despite being otherwise.... I only came here because the PUR was nor available Never again
A nice option when in Quebec City
NancyLope (Montreal, Canada) on Nov 19, 2024
I recently stayed at the Delta Hotel in Québec City for two nights while attending a pharmacy conference at the Centre des Congrès. The reception area is situated near the check-in and bell desk. It’s wort...h noting that valet parking is no longer offered since COVID, and if you arrive late during busy times, finding parking can be challenging. My check-in process was smooth, as I used mobile check-in, but I noticed the reception desk had a long line. The layout of the hotel is somewhat unconventional—you need to take an escalator up two floors, then an elevator, one for parking and the other to access the rooms. The restaurant is only open in the evenings, so for other meals, you’ll need to order delivery or walk to nearby restaurants. For convenience, the Hilton, just a block away, has a small store offering good takeout options. I stayed in Room 809, which was quiet and comfortable, though slightly dated. The staff was polite and pleasant throughout my stay.