TripAdvisor Traveler Rating

Overall, our trip here was nothing but wonderful! Every single worker was incredibly nice and more than helpful. If we ever needed something, it was made possible for us. People like Edwin, the mini bar ma...n, made our experience so magical. We didn’t feel like we had to leave the resort throughout the week, we were able to find enough activities to do and places to see to fulfill our week here. There is plenty to keep you busy. We visited the cenote, had a morning at the spa, did yoga, participated in a couple included classes, spent many hours at the beach and poolside bar and ate so much great food. I would definitely come back, as this place feels like home to us thanks to everyone who works here. We would recommend this place to any adult looking for a high quality experience with high quality people.

Let's talk about their good service and the friendliness of their staff, I don't know how to explain an incredible experience starting with reception who receive you very warm and in general the rest of th...eir staff very friendly and attentive. A strong point is the green areas Its beach is beautiful and spending the afternoon on the lounge chairs is the best. We really come to disconnect from everything, we found that! We would love to come back!

This was an awesome relaxing place to spend a week. All of the staff were first rate and wanted to make sure we had a great time. I can’t mention them all because there were just so many who were great. ... Food, spa yoga were particularly great. All the meals were a la carte and we could get reservations whenever we wanted. The bartenders are experts in their trade. You’re always treated as a valued guest. The resort is beautiful (although showing its age). Our room was huge and had a very private balcony overlooking a lagoon. In addition to a great beach cenote provided a refreshing fresh water swim. The place is tranquil. The small number of suites keeps it quiet. A couple of tips would be - do the snorkelling and get to chitzen Itzá if you can. There were a number of previous complaints about air conditioning- we were nice and cool but I’d recommend keeping your bathroom door closed to maintain a lower temperature If you’re looking for a place to party all week it might not be for you.

Beautiful location, resort is amazing and offers more then you would expect, needs more shade and umbrellas so that people are not competing for the limited options for shade. Restaurants are great and off...er daily variety. Staff are excellent and spa is amazing

Lovely setting, very well appointed grounds, very zen and calm oasis. The food is excellent and the service incomparable, nothing too much trouble. The spa and fitness centre also great. Room is large and ...well appointed grounds. Quiet and relaxing