TripAdvisor Traveler Rating

My stay at the Hard Rock Riviera Maya Hotel was amazing, and it was all thanks to Mauricio and Enrique from the concierge team! Mauricio is simply charming: attentive, always with a ready smile, and full o...f ideas to make my trip unforgettable. Enrique was just as attentive, always ready with a solution and a relaxed attitude that inspires confidence. Together, they made my vacation perfect. They helped with reservations, recommended amazing activities, and were always available for any questions. Thank you for making my experience even more special! I highly recommend staying here and letting Mauricio and Enrique guide you. They’re the best!

Family of 5, chose to upgrade to presidential suite with butler service at check-in. Room in building 4 had an amazing ocean front view and our butlers Gabriel and Naef took great care of all our needs. ...Highly recommend upgrading, so worth it! Melisa at the blue pool did a fantastic job making my husband’s birthday special. All of the staff was very attentive and work hard to make your vacation special. Our 12 year old enjoyed laser tag and gaming in vibe city. The water park was a nice break from the pool but only entertained him for about an hour. We went to the Fire and Water, Queen and Neon humans shows. All were good! Everyone enjoyed the foam pool party!

It was the best vacation I could have had, the hotel is very luxurious, from the reception the staff is very friendly, especially the staff at Vibe City, Everyone is very fun and friendly. Jael, René, Carl...os, Manuel, Ricardo, Eduardo, Marco, Rawri, Iván, Edna, Ari, Mishelle, Fernanda, Alejandro, Ale, Roberto, Edgar and Ely they are super friendly and fun, very attentive to what we needed in any area, very friendly with my children at all times, Definitely the best thing about the hotel is the vibe city

Overall the hotel is great for families with lots of activities for the children. However a few things need to improve for us to give 5 star and to return back. The worst was the sunbeds by the pool which... was pretty much all reserved by 9am every morning. There are the ones for the legendary/upper class ones with butlers service but also other general guests leaving there personal stuffs and towels on the sunbeds (regardless of notices near the towel station and around the pool that they cannot be reserved) this basically ruin every morning, having to look for a sunbed! Buffet for breakfast, lunch and dinner was good, with variety however the downside was that there was no selection of fruits at dinner time and limited at lunch. We have 2 children, 3.5 and 7 years old. Obviously my 3.5 yo wasn't allowed in the main kids club but the massive disadvantage is i couldn't even go with him in the main club. There is a section for 0 to 3 but not very equipped for 3.5 yo children (very much for babies). In other hotel we were able to go in the kids club with the under 4s and do the activities such as craft etc with them. They couldn't do the trampoline together either. The plus side was the mini bowling and the softplay. The splash park and waterpark is in a separate area and open at 11am which was late for us. At least they could have let people in to use the splash park at 10am and open only the water park at 11am. Room was quite small for a family of 4 with 2 double beds and a big tub in the room taking all the space. We were also given a connecting room so basically we heard the guests next door, their conversations, their loud alarm (which woke us up every morning at 6.30am!!). The shows in the evening were good, especially Queen tribute!

The waiter Tacuba was fantastic. He made sure we constantly had everything we needed, and checked up on us constantly. He made Ciao feel more like home, and provided my friends and I with a wonderful exper...ience. He surprised us with all these drinks and created a fun environment during our meal.