Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Garden view or Resort view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- Heaven Eden section
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
Entrance
Aerial View
Aerial View
Hacienda Beach
Eden Beach
Beach
Cove
Hacienda Pool
Heaven Pool
Heaven Pool
Kids Pool
Kids Pool
Heaven Lounge
Eden Bar
Float Bar
Sun Bar
Caffeto Rojo
Pizzeto
Ciao Restaurant
La Isla Restaurant
Wai Restaurant
Cavern Teen Club
Escapology
Bowling
Bowling
Bounce Town
Laser Tag
Playground
Body Rock Gym
Body Rock Gym
Rock Spa
Rock Spa
Chapel
Meeting Space
Location
Reviews
TripAdvisor Traveler Rating
Just not for us…
Kelly C on Apr 19, 2025
Here’s an honest review: We had a good time. This was our second time at a Hard Rock property. The first was two years ago in Punta Cana. We spent a week at both, and can say that Hard Rock is not exactly... the same across the board. Firstly, decide in your mind if listening to a presentation about a “travel club” is on your to do list, 90 mins or almost 8 hours makes no difference to their clock but can takes a chunk of time away from yours. That’s at either resort but with Punta Cana you get a riding tour of the resort. No means no Riviera Maya! Why go? The free gifts they offer for listening. Will I go again… ever again in life? NO!!! It didn’t make sense for us but it obviously works for others. Secondly, Punta Cana is not the youngest but as a much larger property with more amenities and activities, it presents as newer. Riviera Maya has an adults’ only side which is great. Restaurants and pool make you feel like you’re at a different resort. Thirdly, the resort staff at Riviera Maya were really amazing. Special mentions: Enrique - concierge, made sure we knew what was happening daily (once we met him) through What’s app. William - pool concierge, William, was tremendous! He made sure we had everything we needed, from a fixed umbrella to a complimentary poolside couple’s massage. I can’t recall the young lady’s name from Vacation Planners, who I talked to about our transfer back to the airport. She was so funny and we talked about our common braces story. She was very helpful and gave great advice for a smooth check out. Finally, as nice as the staff is at Riviera Maya and having the adults only side is a plus, we won’t return. The resort needs to be remodeled, in the rooms and outside. The room smelled like mold; there’s no exhaust fan in the bathroom or fan in room, so things never dried in the room. The bed is tremendously hard. The room was not very clean. The room service food was mediocre. We like activities and they don’t offer much. There’s either an additional cost or something offered once a week. There are nightly shows but nothing else during the day. We spent a lot of money to do excursions because it wasn’t much else to do besides eat the resort. It appears to be a great spot for those escaping the cold. However, if you like to have a little more activity, consider Punta Cana or a cruise.
Great service great staff
pabarton0604 on Apr 19, 2025
We enjoyed 6 days at Hard Tock Riviera Maya we love it great staff great service great food Shout out to Eddie Brau Otto Kiki Hector Jazzi Danny Val Emi from the entertainment team we appreciate guys Ange...l Mary Benito Isareal at the heaven pool always making our day Gabriel and Naef our Butlers are the best and we love them
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